Product Support Sales Representative Global Grade 10

Barloworld Power Angola; Bellville; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading equipment solutions company in Bellville is seeking a Key Account Manager to foster strategic partnerships and assess customer needs. The ideal candidate will have a B. Tech Sales/Marketing qualification and 5 years of Caterpillar experience. Responsibilities include consulting on equipment life cycles and managing customer relationships to enhance success and profitability.

Qualifications

• 5 years Caterpillar experience as an artisan.
• Sound technical knowledge of product brands.
• Basic financial management skills required.

Responsibilities

• Build productive relationships with key account customers.
• Discuss machine inspection reports with customers.
• Assist with quotes for parts and service solutions.

Skills

Business development skills

Sound business communication skills

Problem solving

Attention to detail

Negotiation

Education

B. Tech Sales/Marketing Diploma or Certificate

Grade 12

Qualified diesel/earthmoving equipment mechanic

Tools

PC and Microsoft Office

Job description

Key Outputs

• Build productive, professional relationships and strategic partnerships with key personnel in assigned key account customer accounts.
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Consult with key account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
• Assist with quotes for parts, service, and equipment management solutions
• Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs
• Responsible for marketing after sales products and services
• Liaison Between Barloworld and Key customer accounts
• Business planning and/budgeting planning
• Where possible inspect all failed machines/components/parts with Technical Rep and advise/train/educate customers accordingly
• Compile and submit a monthly report with forecasts attached to management
• Discuss machine and undercarriage inspection reports regularly with customers
• Responsible for selling Caterpillar marketing initiatives
• Parts quotations followed up and converted into sales
• Promote part sales through service
• Achievement of targeted budget and effective expenses management
• Achievement of operations and customer monthly KPI’s

Qualifications, Experience and Competencies

• Grade 12
• B. Tech Sales/Marketing Diploma or Certificate
• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification);
• 5 years Caterpillar experience as an artisan
• Workplace competencies business development skills and knowledge
• Sound business communication skills (Managerial and technical report writing critical in role)
• Sound technical knowledge of product brands
• Sound business communication skills
• Basic financial management skills
• PC and Microsoft Office knowledge
• Behavioural competencies: Relations skills
• Problem solving
• Analysis
• Attention to detail
• Listening
• Influencing and negotiation