Product Support Consultant

Supportyourapp; Pretoria; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech support company is seeking a Product Support Consultant to join their team. This role involves providing exceptional customer support in a multicultural environment. Candidates should have over a year of experience, excellent English skills, and comfort with technical terminology. This position offers flexible hours and the opportunity to work fully remote, along with various benefits.

Benefits

Flexible schedule

Opportunity to work fully remotely

Paid intensive training

Qualifications

• 1+ year experience in customer support.
• Comfortable using technical terminology and guiding customers through troubleshooting steps.
• Personal laptop or computer (at least 8GB of RAM) required.

Responsibilities

• Provide exceptional customer support via calls, emails, and chats.
• Assist customers with product-related inquiries.
• Troubleshoot technical issues over the phone.

Skills

Excellent English (C1)

Customer support experience

Strong phone communication skills

Technical terminology comfort

Attention to details

Positive attitude

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited?

What You Will Do:

• Provide exceptional customer support via calls, emails, and chats
• Assist customers with product‑related inquiries
• Support customers throughout the purchase process
• Stay up to date with product changes and updates
• Troubleshoot technical issues over the phone
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices

What you need to succeed in this role:

• Excellent English (C1 for both written and spoken is a must)
• 1+ year experience in customer support
• Strong phone communication skills
• Previous experience with a wide product range
• Comfortable using technical terminology and guiding customers through troubleshooting steps
• Pre‑sales experience
• Attention to details
• Positive and responsible attitude
• Personal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work‑life balance
• Responsive management interested in your growth and long‑lasting cooperation
• Greenhouse conditions for self‑development

The items listed in this section may vary depending on the terms of your engagement.

Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.

The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world, we treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences.

Grab the chance to join us and send your CV in English, pointing out your outstanding skills. Visit our website: DISCLAIMER We are a multinational company with unbiased views.

The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYouAppCandidate Privacy Notice.

Your personal data will be processed as described in the SupportYouAppCandidate Privacy Notice.