Product Support Agent (Fixed Term Contract)

Tracker Connect; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology company is seeking a Product Support Agent to provide telephonic service to clients in Randburg. Responsibilities include handling product support queries, maintaining customer data, and general office administration. The ideal candidate will have Matric and at least one year of call centre experience. This is a fixed-term contract offering an opportunity to work in a dynamic customer service environment.

Qualifications

• 1-year previous call centre experience.
• Understanding of telematics & telecommunications, specifically GSM & satellite communication.
• Ability to take ownership of tasks and queries.

Responsibilities

• Provide telephonic service to existing clients.
• Handle after Installation product support related queries.
• Capture, maintain and update customer and vehicle details.
• General office administration including pulling reports.
• Creating, allocate and follow up on service requests.

Skills

Excellent Communication skills

Teamwork

Attention to detail

Problem solving

Customer centric

Results driven

Initiative

Education

Matric / Grade 12

Tools

MS Office

MS Outlook

MS Internet Explorer

Tracker TMS

CRM

CDS

Skytrax Web

Skytrax Sales Support

Job description

Product Support Agent (Fixed Term Contract)

Providing Support to all Consumer and Corporate clients on the functionality / health of Tracker units.

All queries and request will be assisted / dealt with efficiently and professional.

Position Summary

Industry : IT & Internet

Job category : Customer Service

Location : Randburg

Contract : Fixed Term Contract

Remuneration : Market Related

EE position : No

Job Description

Provide telephonic service to existing clients.

Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries).

Liaise with internal / external clients, branches, consultants, as well as fitment departments.

Capture, maintain and update customer and vehicle details.

Communicate with the Cancellation department when receiving cancellation request from the clients.

General office administration (Pull reports, Investigation, Roaming and Login / reset passwords).

Provide feedback to the internal and external customers.

Creating, allocate and follow up on service requests.

Handle internal and external complaints on Telephonically and emails.

Any other related tasks or duties assigned by the Supervisor / Line Manager.

Adherence / Comply to schedules as determined on the Telephony system.

Minimum Requirements

Must have Matric / Grade 12.

1-year previous call centre experience.

Computer skills

MS Office, MS Outlook as well as MS Internet Explorer.

Understanding of telematics & telecommunications, specifically GSM & satellite communication.

Excellent Communication (verbal and written) skills.

Ability to take ownership of tasks and queries.

Excellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Support.

Competencies

Attention to detail.

Initiative.

Teamwork.

Problem solving.

Results driven.

Customer centric.