Product Specialist (VENN)

QE Services IT Recruitment; Durbanville; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm in Durbanville seeks a Product Specialist. This permanent position involves providing technical support for bespoke software products and managing help desk calls. Candidates should have a relevant IT background, strong web application knowledge, and experience in client communication. The ideal candidate will be self-motivated and possess excellent organizational skills.

Qualifications

• Minimum 2-3 years' experience in a product support or help desk environment.
• Strong knowledge of web applications, APIs, and troubleshooting web-based systems.
• Valid driver's license and reliable transport.

Responsibilities

• Provide technical support for bespoke software products.
• Manage help desk calls - log, update, and drive resolutions.
• Liaise with clients to resolve queries efficiently.
• Conduct product installations and client training sessions.

Skills

Web Applications

Microsoft Office

Fruit industry

APK installations

Education

Matric / Grade 12

Relevant IT qualification or certification

Job description

My client based in Durbanville is currently looking for a Product Specialist (VENN) to join their team on a permanent basis. IT / FINANCE.

Qualifications & Experience

• Matric / Grade 12
• A relevant IT qualification or certification in software/application support
• Minimum 2-3 years' experience in a product support or help desk environment
• Strong knowledge of web applications, APIs, and troubleshooting web-based systems
• Proficient in Microsoft Office (Excel, Word, Outlook, Teams)
• Valid driver's license and reliable transport (occasional travel required)
• Industry experience in the fruit or meat sector is highly beneficial due to system parallels
• Experience with handheld/mobile scanner software (APK installation and hardware understanding) is an advantage

Responsibilities

• Provide technical support for bespoke software products (remotely and onsite when required)
• Manage help desk calls - log, update, and drive resolutions within agreed timeframes
• Liaise with clients and internal stakeholders to resolve queries efficiently
• Perform ADHOC software testing before updates are released
• Support new product launches, upgrades, and deployments
• Conduct product installations and client training sessions when required
• Maintain accurate help desk administration and documentation daily

Competency

• Excellent verbal and written communication skills
• Strong time management and organisational skills
• Proven ability to build and maintain client relationships
• High level of attention to detail and accuracy
• Team player with a collaborative mindset
• Self‑motivated, proactive, and eager to learn
• Demonstrates resilience and professionalism when handling challenging clients
• Committed to delivering exceptional client service and problem resolution
• Innovative thinker - someone who identifies and proposes improvements

If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review.

Desired Skills

• Web Applications
• Microsoft Office
• Fruit industry
• APK installations