Product Specialist – Mine Control (AMEE)

Micromine; Johannesburg; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A leading software provider in mining technology is seeking a Software Product Specialist in Johannesburg. You will support customers of the Micromine Pitram system by ensuring satisfaction through various support methods and assisting with implementations. The ideal candidate will have a tertiary qualification in a relevant field, proven software support experience, and strong customer relationship skills. This role offers hybrid work and opportunities for career advancement.

Benefits

Competitive remuneration

21 days Paid Vacation Leave

Health cover and pension contributions

Opportunities for career advancement

Supportive and collaborative culture

Qualifications

• Proven experience in software support, help desk or technical training.
• Working knowledge of networking and database technologies.
• Experience conducting client trainings.

Responsibilities

• Assist with Micromine Pitram implementations across the AMEE Region and globally.
• Provide telephone, email, and face-to-face support for licence holders.
• Conduct training with clients and in-house staff.

Skills

Customer relationship building

Technical training

Software support

Networking knowledge

Database technologies

Education

Tertiary qualification in Information Technology, Mechatronics, Mining Engineering, or Geology

Tools

SQL

Oracle

Job description

About Us

Founded in 1986, Micromine is a global leader in mining technology. Our cutting-edge software empowers mining companies to optimise exploration, planning and production, drive digitalisation and streamline their workflows across the mining lifecycle.

Why join Micromine

At Micromine, you will be part of a world-leading software provider, shaping the mining technology of tomorrow. We offer:

• Competitive remuneration
• 21 days Paid Vacation Leave
• Hybrid work, to balance work and home life
• Health cover and pension contributions
• Fast-growing multinational environment with opportunities for career advancement
• Supportive and collaborative culture, where your expertise drives real-world impact
• Exposure to innovative mining software solutions and the chance to drive change for customers in multiple geographies
• A team first culture and the opportunity to work within the mining technology sector

About The Opportunity

As a Software Product Specialist you will be based out of our Johannesburg office. You will play a key support role for customers of our fleet management and mine production system, Micromine Pitram. Being at the forefront of client interactions, your work will solidify customer relationships and ensure their satisfaction.

Reporting to the Operations Manager, this is your chance to:

• Assisting with Micromine Pitram implementations across the AMEE Region, as well as globally when required
• Providing telephone, email, and face-to-face support for licence holders
• Conducting training with clients and in-house staff (in-person and online)
• Ensuring enhancement requests, bugs, and development issues are raised and resolved
• BETA testing new versions and products to check improved functionality
• Supporting the Sales team during technical demonstrations, trade shows, and other events

About You

You will have proven experience within software support environments in either help desk, technical support or technical training positions. Other key skills, experience and qualifications:

• A tertiary qualification in either Information Technology, Mechatronics, Mining Engineering, Geology, or a related discipline
• You have a working knowledge of networking and database technologies (e.g. SQL, Oracle).
• You have experience conducting client trainings
• You have strong customer relationship building skills and experience
• The ability to travel, nationally or internationally, to manage Micromine Pitram implementations (estimated 25-30% of the year)
• Whilst not essential, previous exposure to the Mining sector would be useful

Next Steps

If you are excited about driving business growth and shaping the future of mining technology, we would love to hear from you. Apply now or visit www.micromine.com to learn more.