Product Specialist - Lenovo Infrastructure Solutions

Rectron; Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading IT distribution company in Gauteng is seeking a Product Specialist to enhance its client base by promoting and selling its product range. This role involves engaging resellers and assisting them in customer engagements, while maintaining a deep understanding of Lenovo Server and Infrastructure Solutions. Candidates should have at least 2-3 years of experience in IT sales, strong sales capabilities, and proficiency in Microsoft tools.

Qualifications

• Minimum 2-3 years Product Specialist experience in an IT sales environment.
• Ability to navigate and use a Windows-based PC.

Responsibilities

• Maintain and grow the client base through promotion and sales.
• Engage with resellers to upskill their teams.
• Assist in engagements with end customers.

Skills

Sales capability

Computer literacy

Effective communication

Problem solving

Education

Matric qualification

Degree or diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Dynamics CRM

Job description

Job Purpose

The main purpose of this job is to maintain and grow the Rectron client base through promoting and selling Rectron’s product range.

Reseller Transformation and Engagement

• Work with resellers to upskill their teams for conversations on Lenovo Server and Infrastructure Solutions.
• Send quotes to resellers based on their requirements.
• Propose alternate solutions to resellers, where you believe this would make sense for the situation.
• Maintain a good understanding of the reseller landscape to bring in the relevant resellers to move projects along; this may require Rectron to resell reseller services across our ecosystem.
• Work with resellers to drive opportunities to closure.
• Identify high‑potential resellers based on data from our existing transacting resellers.

End Customer Engagement

• Assist resellers in their engagements with end customers to articulate the value of Rectron solutions against their strategic objectives.
• Work with resellers to deliver proof of concepts where required.
• When engaging with end customers, work on uncovering latent opportunities that resellers may not have identified.
• Construct solutions based on customer requirements.
• Work with resellers to build out project plans with timelines marketing.

Vendor Engagements

• Engage vendors on conversations where required.
• Maintain a good level of understanding of vendor funding and programs, such that you can leverage these to assist resellers and customers.
• Develop deep relationships with your top customers and high‑potential customers, and gain a deep understanding of their businesses and how your product fits in.
• Recruit customers in order to build up the customer base.
• Ensure that you are the largest contributor in terms of customer recruitment in your product line.
• Possess a good understanding of the challenges that the market faces, so that you can find innovative solutions for the broader market.

Knowledge Maintenance

• Maintain a high level of knowledge across Lenovo Server and Infrastructure Solutions. This requires regular training.
• Ensure upkeep of relevant vendor certifications.
• Maintain awareness of competitive solutions, so you can effectively sell against them.
• Work with product managers to understand priorities in their product lines and internal relationships.
• Keep abreast of technology trends.
• Keep up to date with the latest marketing trends.

Core Competencies

• The candidate must possess the following capabilities:
• Sales capability.
• Identify opportunities among broader end customers.
• Call downs on the reseller base.
• Work with the product manager to identify white space.
• Comfortably speak about new products.
• Computer literacy and PC skills.
• Ability to effectively navigate and use a Windows‑based PC.
• Microsoft Word: Proper formatting, typing up of documents.
• Microsoft Excel: Pivot tables, v‑lookup, filtering, sums.
• Microsoft PowerPoint: Putting together basic, neat presentations.
• Microsoft Outlook: Sending/receiving emails, out‑of‑office settings, scheduling meetings, attachments.
• Skype for Business: Sending/receiving messages, joining conference calls.
• Dynamics CRM: Data capture and reporting.
• Effective communication.
• Clear, professional communication.
• Getting back to stakeholders timely.
• Manage expesProblem Solving.
• Listening to and effectively analysing problems as they arise.
• Proactively find solutions to problems using all available resources.
• Knowing when to ask for help from internal or vendor resources.

Key Performance Indicators

Reseller Engagements

• Meetings with resellers that you need to develop.
• Provide feedback on all reseller engagements, along with suggestions on activities that should be run.
• Ensure that queries are responded to within a reasonable time frame.

Administrative

• On‑time submissions of reports required by Rectron.
• Logging of opportunities on CRM.

Training

Attendance at Lenovo training sessions – online and in person.

• Assist in providing regular training to the Rectron sales team to keep knowledge up to date – training must be conducted at least once every two months.

Marketing

• Assistance where necessary on the execution of marketing activities.
• Communication of marketing activities to the customer base.

Internal Backup

• Ensure that your internal backup understands your product set and is well informed on all your pending deals and business processes.

Education/Qualification, Skills and Experience

Education/Qualification

• Minimum: Matric qualification, with a degree or diploma as an advantage.
• Experience required for the job.
• At least 2‑3 years Product Specialist experience in an IT sales environment.

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