Product Specialist- Diagnostic Laboratory Equipment | Gauteng

Salesworx Recruitment (Pty) Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency in South Africa is looking for a candidate to oversee the product strategy and ensure regulatory compliance in the clinical pathology domain. The ideal individual will have 3-5 years of experience in a clinical laboratory environment, excellent communication skills, and a strong understanding of IVD technologies. You will also support sales consultants and manage product training and launch strategies. The role requires national and international travel availability.

Benefits

Basic and Travel allowance

50% medical aid and provident fund contributions

Cell and data allowance

Fuel Card

Qualifications

• 3-5 years experience in a clinical laboratory environment preferred.
• Proven track record in project implementation and large project rollouts within the IVD market.
• Previous management experience advantageous.
• Sound Regulatory knowledge.
• Clinical & product knowledge beneficial.

Responsibilities

• Support the development and execution of the product strategy for clinical pathology.
• Ensure that the product meets relevant regulatory standards.
• Assist Sales Consultants to network & develop relationships with new customers.
• Oversee the product lifecycle from start to finish.
• Use performance feedback and analytics to drive product iterations.
• Collaborate with the marketing and sales teams to develop product launch strategies.
• Proactively address challenges related to customer adoption.

Skills

Fluent in English, verbal and written

Strong understanding of IVD technologies

Excellent verbal and written communication skills

Results oriented

Ability to work under pressure

Deadline driven

Proficient in MS Office

Education

Grade 12 certificate

Tertiary qualification in related field

Job description

Areas of Responsibility

Support product strategy & vision

• Support the development and execution of the product strategy for clinical pathology.
• Define and maintain a product roadmap in alignment with market needs and corporate objectives.
• Conduct market research to identify customer needs, industry trends, and competitive landscape.

Compliance & regulatory requirements

• Ensure that the product meets relevant regulatory standards.
• Work closely with regulatory affairs teams to navigate product certifications, quality control processes, and compliance with medical device regulations.
• Maintain awareness of healthcare standards and guidelines to ensure the product adheres to safety, efficacy, and quality requirements.

Customer & market focus

• Assist Sales Consultants to network & develop relationships with new customers and to manage existing customers.
• Build and maintain relationships with healthcare professionals, including pathologists and clinical leaders, to understand their needs and gather feedback on product performance.
• Attend all applicable National & International Congresses.

Cross-functional collaboration

• Partner with sales, marketing, and service teams to ensure that product messaging, training, and support are aligned with customer expectations and product capabilities.
• Support Admin staff to ensure stock rotation.
• Assisting the Tenders & Quotes department with all queries on specifications.

Product lifecycle management

• Oversee the product lifecycle from start to finish and post‑launch updates, ensuring the product stays competitive and addresses emerging technological and customer needs.
• Control stock levels.

Product performance monitoring

• Use performance feedback and analytics to drive product iterations and updates, ensuring continued product relevance and improvement.
• Address any post‑launch issues related to product quality or usability, coordinating with customer support teams for resolution.

Strategic project implementation

• Serve as the relational bridge between customer and the division’s internal departments.
• Support the competitive win strategy through successful execution of large‑scale projects.

Financial & business outcomes

• Oversee the product’s financial performance, ensuring it meets profitability targets while maintaining competitive pricing within the healthcare market.
• Assisting Sales team in achieving budgets by driving sales.

Launch strategy

• Collaborate with the marketing and sales teams to develop product launch strategies, including go‑to‑market campaigns, product training, and customer support.
• Support sales efforts with product knowledge and materials, ensuring sales teams are equipped to sell the product effectively.

Risk management & issue resolution

• Proactively address challenges related to customer adoption, ensuring smooth transitions during product implementation and training.
• Ensure product upgrades and improvements are well‑managed and communicated to existing customers.

Training & support

• Ensure that the Sales Consultants receive adequate training and support for the correct use of the products as well as in the latest products and product differentiators.

Requirements

• Qualifications
• A Grade 12 certificate as a minimum requirement.
• Tertiary qualification in related field advantageous.
• Experience required
• Fluent in English, verbal and written.
• 3-5 years experience in a clinical laboratory environment preferred.
• Proven track record in project implementation and large project rollouts within the IVD market.
• Previous management experience advantageous.
• Sound Regulatory knowledge.
• Clinical & product knowledge beneficial.
• Capabilities
• Strong understanding of IVD technologies.
• Strategic planning & decision making.
• Excellent verbal and written communication skills.
• Project implementation.
• Results orientated.
• Ability to work under pressure.
• Deadline driven.
• Proficient in MS Office.
• Own reliable vehicle required as well as a valid driver’s license.
• Must be available to travel both nationally & internationally as and when required.

Benefits

• Basic and Travel allowance
• 50% medical aid and provident fund contributions
• Cell and data allowance
• Fuel Card