Product Specialist

FirstRand Bank Limited; Johannesburg; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

FirstRand Bank Limited in Johannesburg seeks an experienced Product Specialist to deliver expert product guidance to frontline teams and clients, shaping decisions that align with business objectives and customer needs. You will operate within FNB Private Core Banking, collaborating with architects, developers, operations and business teams to ensure compliant, scalable payments capabilities.

You will translate strategy into executable outcomes, define high-quality requirements, analyse data to

Qualifications

• Matric/Grade 12 required.
• 3 Year industry related degree preferred.
• 6-8 years banking experience and at least 3 years in a similar role.
• Proven stakeholder management experience.

Skills

Stakeholder management

Data analysis

Collaboration

Adaptable

Education

Matric/Grade 12

Three-year degree

Job description

Job Description To deliver expert product guidance and support to empower frontline teams and clients in making informed decisions that align with business objectives and customer needs.

Hello Future Product Specialist Welcome to FNB, the home of the #changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Private Core Banking you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now’s the time to imagine your potential in a team where experts come together and ignite effective change

Are you someone who can:

• Navigate a complex payments environment, working with others to deliver solutions that meet business, regulatory and scheme requirements, while keeping systems stable and dependable.
• Collaborate across multiple stakeholder groups, including architects, developers, operations teams, Business teams, scheme representatives, SMEs and project managers, to ensure aligned and effective delivery of payment capabilities.
• Maintain deep domain expertise in payments (including legislative requirements, scheme rules and industry practices), translating changes into actionable product and platform impacts.
• Translate strategic direction into executable outcomes, driving initiatives and projects that enable capability uplift, platform scalability and improved customer and operational outcomes.
• Define and document high-quality requirements, ensuring clarity, completeness and alignment to both business intent and technical implementation, while managing risk and audit considerations.
• Analyse data and operational performance, identifying trends, issues and opportunities to improve payment flows, reduce failure points and enhance system efficiency.
• Engage with industry developments, including local and international payment trends, to ensure our platforms remain competitive, compliant and future-fit.
• Drive continuous improvement of payment capabilities, including processes, integration points and services, rather than purely customer-facing features.
• Operate effectively in a delivery-focused environment, balancing multiple priorities, dependencies and stakeholders to ensure successful execution.
• Take ownership of your own development, building deeper expertise in payments, platform thinking and product capability management.

You will be an ideal candidate if you have:

• Matric/Grade 12 - Required
• 3 Year industry related degree - Preferred
• 6 - 8 Years banking experience and at least 3 years of experience in a similar role
• Proven stakeholder management experience

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

Important Closing Date Note 11/09/26

All appointments will be made in line with FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa.

The group also offers certain niche products and services in the UK and India.

Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa.

The group follows a multi-branding approach.

Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis.

Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services.

The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group.

The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses.

The group's purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets.

All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.