Product Service Support Representative Global Grade 10

Barloworld Power Angola; Mbombela; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading equipment solutions provider is seeking a professional to oversee after sales marketing and customer relationships in Mbombela, Mpumalanga. The ideal candidate will have significant experience with Caterpillar products, a strong technical background, and excellent communication skills. This role involves consulting with key accounts and providing solutions to enhance customer success.

Qualifications

• 5 years Caterpillar experience as a Mechanic.
• Sound business communication skills required.
• Good PC knowledge is essential.

Responsibilities

• Responsible for marketing after sales products and services.
• Build relationships with key personnel in accounts.
• Compile and submit a monthly report with forecasts.

Skills

Business development skills

Problem solving

Listening

Negotiation

Analysis and Attention to detail

Relations skills

Education

Matric/Grade 12 or equivalent

Qualified Diesel/Earthmoving equipment

B. Tech / Diploma in Sales/Marketing/Engineering

Tools

Salesforce

Microsoft Office

Job description

Key Outputs

• Responsible for marketing after sales products and services.
• Assist Technical Representative to maintain machine health for ultimate production at the lowest cost per hour and to assist customers to practice highest possible technical integrity.
• Build productive, professional relationships and strategic partnerships with key personnel in assigned Key Account customer accounts.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
• Assist with quotes for parts, service, and equipment management solutions.
• Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs.
• Responsible for Marketing after sales products and services.
• Liaison Between Barloworld and Key Customer accounts.
• Business Planning and Budgeting Planning.
• Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly.
• Use Salesforce to load all sale opportunities, customer meetings and calls, and machine inspections.
• Compile and submit a monthly report with forecasts attached to management.
• Complete machine inspections and undercarriage inspections as per required targets.
• Forecast undercarriage replacements and advise the customer.
• Discuss machine and undercarriage inspection reports regularly with customers.
• Responsible for selling Caterpillar marketing initiatives.
• Parts quotations followed up and converted into sales.
• Promote part sales through service.
• Achievement of Targeted Budget and Effective Expenses Management.
• Achievement of Operations and customer monthly KPI’s.

Qualification, Experience And Competencies

• Matric/Grade 12 or equivalent
• Qualified Diesel/Earthmoving equipment and B. Tech / Diploma Sales/Marketing/ Engineering (Preferable)
• 5 years Caterpillar experience as a Mechanic
• Sound business communication skills (Managerial and technical report writing critical in role)
• Sound technical knowledge of product brands
• Basic financial management skills.
• Good PC and Microsoft Office knowledge
• Workplace Competencies Business development skills and knowledge
• PC and Microsoft Office knowledge
• Behavioural Competencies: Relations skills
• Problem solving
• Analysis and Attention to detail
• Listening, Influencing and Negotiation