Product Quality & Returns Specialist

Full Circle Recruitment Services; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment firm is seeking a Quality and Returns Specialist to manage inspection and quality control for returned products. The role involves executing daily inspections and ensuring compliance with standards. Candidates should have a relevant diploma/degree and 2+ years of experience in quality control or supply chain operations. Familiarity with the tobacco or FMCG industry is an advantage.

Qualifications

• Minimum of 2 years in quality control or returns management.
• Familiarity with tobacco or FMCG industry is advantageous.

Responsibilities

• Manage and execute inspection and quality control processes.
• Perform daily inspections of returned devices.
• Segregate products based on compliance requirements.

Skills

Quality control

Inspection processes

Logistics management

Education

Diploma / Degree in Supply Chain, Logistics, or related field

Job description

SUMMARY :

Supply Chain : Quality and Returns Specialist

POSITION INFO : Role Purpose

To manage and execute inspection, handling, and quality control processes for returned and imported products, ensuring compliance with company standards and operational efficiency.

Key Responsibilities

• Level 1 Inspection of Returned Devices
• Perform daily inspections of returned devices (Imports : RRP – IQOS).
• Ensure accurate assessment and documentation of device condition.
• Market Returned Product Handling & Sorting
• Manage daily handling and sorting of market returns (Local : OTP; Imports : CC, RRP, SFP).
• Segregate products based on quality and compliance requirements.
• Conventional Cigarette Container Incoming Inspection
• Conduct weekly inspections of incoming containers (Local : OTP; Imports : CC, RRP, SFP).
• Verify product integrity and report discrepancies.
• Conventional Cigarette Damage Inspections
• Perform monthly inspections for damaged products (Local : OTP; Imports : CC, RRP, SFP).
• Document findings and recommend corrective actions.

Qualifications & Experience

• Diploma / Degree in Supply Chain, Logistics, or related field.
• 2+ years in quality control, returns management, or supply chain operations.
• Familiarity with tobacco or FMCG industry is advantageous.