Product Manager II

FirstRand; Johannesburg; On-site; ZAR 600 000 - 850 000; Full time

Job summary

A leading financial institution is seeking a dynamic Product Manager to join their MVNO team. The successful applicant will oversee product management for mobile network solutions, develop customer-centric value propositions, and lead strategic projects to drive growth. Candidates should have a relevant bachelor's degree and 5-6 years of experience, particularly in mobile network product management. Strong stakeholder engagement skills are essential. This position is located in Johannesburg, South Africa and aims to promote equity in the workplace.

Qualifications

• 5-6 years' relevant experience in a similar role.
• Proven experience in Mobile network product management preferred.
• Strong experience with stakeholder engagement.

Responsibilities

• Build cross-functional internal and external relationships.
• Conduct industry and competitor analysis.
• Develop value propositions aligned to segment strategies.
• Manage team performance across business units.
• Lead and manage strategic projects for business growth.
• Implement governance and compliance procedures.

Skills

Stakeholder engagement

Product management

Customer-centric solutions

Data analysis

Process improvement

Education

Bachelor's degree in Commerce, Engineering or related field

Job description

Overview

Job Description: Provide clear direction and oversee the creative process within a specialist team to deliver high-quality products. Ensure alignment with project objectives by managing workflows, guiding team deliverables, and maintaining standards throughout the development cycle. The role is for a dynamic and highly driven Product Manager to join the MVNO team within FNB Connect and Service Provider. The successful applicant will assist in defining and delivering on strategy aligned to the bank philosophy of “shared prosperity.” The focus is on leveraging product management to deliver class-leading, customer-centric solutions/value propositions through established frameworks that ensure the achievement of strategic objectives and targets.

Responsibilities

• Build cross-functional internal and external relationships to enhance collaboration, innovation and delivery
• Understand the interplay between customers, technology, competitors, regulations, and internal operations to deliver stakeholder value
• Conduct industry and competitor analysis to identify opportunities for innovative value propositions
• Provide input into tactical strategy and develop supporting operational strategies
• Develop value propositions aligned to segment strategies and business objectives
• Engage with customers to understand unique needs and advise on product integration and wealth management
• Expand the customer base with profitable segments and manage growth of active accounts
• Ensure accurate product knowledge and provide relevant information to customers
• Resolve customer complaints and propose improvements to enhance experience and service
• Communicate and secure buy-in for customer service solutions aligned with business plans and service standards
• Design and implement efficient processes for new credit products and existing operations
• Monitor and control business processes to meet quality, compliance, and governance standards
• Align and map end-to-end processes to the customer journey
• Review and streamline processes to drive efficiency and reduce redundancy
• Identify cost drivers and implement improvements to reduce costs without impacting service and experience quality
• Compile and present reports to track performance and progress and support informed business decisions
• Understand and interpret data to generate insights that improve value propositions, processes, and customer experience
• Manage team performance across business units to achieve objectives
• Lead and manage strategic projects that drive business growth and innovation
• Identify, describe, and manage risks within area of responsibility
• Implement mitigation strategies and contribute to governance and compliance procedures
• Ensure implementation of relevant policies, governance, and practice standards
• Leverage technical capabilities of systems and platforms to drive creative solutions
• Create solutions that meet customer demands and deliver service excellence

Qualifications and Experience

• Minimum qualification: A relevant bachelor’s degree in Commerce, Engineering or related degree
• Experience: 5 – 6 years’ relevant experience in a similar role
• Proven experience within Mobile network product management, Product development, Value proposition development or CVM is preferred
• Strong stakeholder engagement experience with internal and external partners

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Bank should they require reasonable accommodation.

Closing date: 28/01/26