Product Manager Ethekwini

Xcede Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech company in Durban is seeking a Senior Product Manager to oversee a greenfield Player Account Management platform. In this role, you will define product vision, lead delivery, and ensure compliance across multiple markets. The ideal candidate has significant experience in product management within regulated environments. This foundational position offers a chance to have a lasting impact on the product and work closely with high-calibre engineering teams.

Benefits

Private Medical Insurance

Provident Fund

Insured Benefits

Canteen

Gym

Concierge

Learning & Development

Qualifications

• 7-10+ years in product management with ownership of regulated product launches.
• Hands-on experience in building product features under regulatory scrutiny.
• Fluent in collaborating with engineers on APIs and data models.

Responsibilities

• Define product vision and strategy for a modular PAM platform.
• Lead vendor negotiations and manage compliance with regulations.
• Develop business cases and track key performance metrics.

Skills

Product management

KYC/AML

Payment orchestration

Regulatory compliance

Data analysis

Stakeholder management

Job description

Senior Product Manager

Posted today

Job Description

Our client is looking for a Senior Product Manager for a greenfield Player Account Management (PAM) platform. This is the control plane for identity, wallet/ledger, payments, bonuses, responsible gaming, and compliance. Engineering is strong and ready—now we need a hands-on product leader to own the vision, MVP, and multi-market rollout.

If you've taken a regulated, transactional product from zero to live, know how to balance build vs buy, and thrive under certification pressure, this is your stage.

What You'll Own

• Product vision & strategy: Define the North Star for a modular, multi-market PAM. Prioritise speed, compliance, extensibility, and commercial outcomes.
• MVP definition & delivery: Shape the domain model (identity, KYC, wallet, cashier, limits, withdrawals, auditability) and slice work into vertical increments that prove the system end-to-end.
• Commercials & ROI: Build business cases, track unit economics, and optimise cost-to-serve across payments, KYC, fraud, and bonuses.
• Vendor ecosystem: Lead RFPs and negotiate with PSPs, KYC/AML providers, fraud tools, and reporting partners.
• Regulatory & certification: Own the jurisdictional matrix (UKGC, MGA, NJ DGE, ON AGCO), plan lab submissions, and ensure auditability.
• Operational readiness: Specify back-office tooling, reconciliation flows, and support playbooks from day zero.
• Data & observability: Define event taxonomy, data contracts, and instrumentation for KPIs, risk signals, and regulatory reporting.
• Delivery leadership: Write BRDs and stories, run backlog rituals, accept features, and make trade-offs explicit and evidence-based.
• Stakeholder management: Partner with Compliance, Payments, Risk/Fraud, Marketing, VIP, CS, and Data/BI; communicate clearly from board to squad.

What You Bring

• 7-10+ years in product management, with direct ownership of greenfield or replatform deliveries in regulated, transactional domains.
• Experience across KYC/AML, payment orchestration, wallet/ledger, responsible gaming, certification, and bonus engines.
• Proven commercial and operational outcomes: improved acceptance rates, reduced verification time/cost, lower fraud loss, faster withdrawals, increased retention/LTV.
• Hands-on operator: you write stories, join vendor calls, validate hypotheses with data, run UAT, and triage incidents with engineering.
• Fluent in partnering with engineers on APIs, data models, and non-functional requirements.
• Comfortable building under regulatory scrutiny and fixed certification windows.

How Success Is Measured

• Business: registration-to-FTD conversion, payment acceptance %, withdrawal SLA, bonus ROI, retention/LTV, cost per transaction, fraud/chargeback rate.
• Delivery: on-time MVP and certification milestones, defect escape rate, incident frequency/MTTR, scalability and latency under load.
• Compliance/Ops: audit findings resolved, reporting completeness, reconciliation accuracy, CS ticket rate per active player.

This is a foundational role with lasting impact. You'll shape the product that underpins real-money play across multiple markets, working alongside a high-calibre engineering team and executive stakeholders. If you're motivated by complexity, ownership, and commercial outcomes—let's talk.

Salary: Highly negotiable for the right candidate

Benefits

Private Medical Insurance

Provident Fund

Insured Benefits: Group Life / Income Protector / Funeral Fund / Capital Disability

Canteen, Gym, Concierge, L&D etc

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