Product Design Lead - Elevate Customer Experience

Absa Group; Johannesburg; On-site; ZAR 500 000 - 750 000; Full time

Job summary

A leading financial institution is seeking a Product Design Lead in Johannesburg to manage design projects and enhance customer experiences. This role involves directing design outputs, coaching team members, and collaborating with stakeholders to ensure high-quality results. The ideal candidate has over 5 years of technical experience, a degree in design, and proven success in delivering impactful projects. Join the team to foster innovation and improve customer satisfaction across diverse projects.

Benefits

Equal opportunity employer

Qualifications

• Minimum of 5 years of technical experience.
• Track record of delivering complex, high-quality design projects.
• Two years of experience conducting audience and usability research.

Responsibilities

• Manage day-to-day delivery of design project outputs.
• Engage with stakeholders to clarify business needs.
• Lead the project team and coach team members.

Skills

Advanced understanding of developing design solutions

Great customer obsession

Strong stakeholder management skills

Problem-solving skills

Understanding of data-driven decision-making

Awareness of design trends

Education

Degree or diploma in a Design discipline

Bachelor's Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences

Job description

A leading financial institution is seeking a Product Design Lead in Johannesburg to manage design projects and enhance customer experiences. This role involves directing design outputs, coaching team members, and collaborating with stakeholders to ensure high-quality results. The ideal candidate has over 5 years of technical experience, a degree in design, and proven success in delivering impactful projects. Join the team to foster innovation and improve customer satisfaction across diverse projects.