Product Analyst – Merchant Solutions

Bidvest Bank; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading South African financial institution is seeking a Product Analyst for Merchant Solutions to manage applications and support product leadership. The ideal candidate should have 5 years’ experience, including expertise in Merchant Solutions and possess strong analytical and communication skills. This role involves ensuring compliance, stakeholder management, and optimizing the onboarding process for new merchants.

Qualifications

• 5 years’ work experience, 3 years in Merchant Solutions.
• General banking experience of 1-2 years.

Responsibilities

• Fully analyse and process Merchant Services applications.
• Manage portfolio and apply sound risk mitigation principles.
• Provide administrative support to Product leadership.

Skills

Merchant Solutions

Relationship building

Analytical skills

Communication skills

Attention to detail

Education

Matric with Banking / Risk related certificate

Job description

Product Analyst – Merchant Solutions

Location: Gauteng, Johannesburg

Deadline: November 21, 2025

Primary Purpose

• To fully analyse and process Merchant Services applications for PBB.
• To manage assigned portfolio on a day-to-day basis, ensuring minimal bad debts / merchant defaults, and applying sound risk mitigation principles in compliance with Merchant Policies and Procedures and Card Schemes requirements.
• To provide administrative support to Product leadership.

Technical Competency Requirement

• Merchant Solutions
• Knowledge and understanding of Merchant Onboarding process.
• Experiential knowledge and understanding of Merchant Onboarding systems.
• Ability to obtain, analyse and act on the following key merchant onboarding information:
• Risk Matrix
• World checks
• Department of Home Affairs checks.
• MATCH checks
• Credit Bureau checks
• Merchant Category checks
• Ability to present written motivations to Product Managers where new and or additional applications are processed through an assisted path.
• Ability to engage with front line staff including bankers and merchant consultants to ensure smooth onboarding of clients.

General Administrative

• Strong relationship building and teamwork skills.
• Analytical, confident, and competent self-starter with excellent organizational skills.
• Deadline driven with a high attention to detail.
• Good written and verbal communication skills.
• General understanding of products at Bidvest Bank.

Required Minimum Education and Training

• Matric with Banking / Risk related certificate.
• Banking Experience.

Required Minimum Work Experience

• 5 years’ work experience, of which 3 years was in Merchant Solutions and 1‑2 years and general banking experience.

Key Performance Area (KPA)

• Financial Management
  • Vetting new merchants, ensuring smooth onboarding to enable merchants to activate and start trading early. This will ensure that we generate revenues from new accounts much quicker.
  • Support Managers and Product owners to achieve financial budget.
• Customer Centricity
  • Demonstrate understanding of Business Banking customer and how products fit into the ecosystem.
• Operational Excellence
  • Support internal stakeholders and sphere of influence to enable speedy and smooth onboarding of customers.
  • Support internal stakeholders and sphere of influence to enable development and deployment of competitive products to the market.
• Data Management
  • Use Bank MIS capabilities and reports such as the Trigger report to derive business insights that will enable you to perform your work.
• Stakeholder Management
  • Ensure Card Scheme compliance.
  • Ensure PASA industry compliance.
  • Promote close relationship within Product team and stakeholders.
• Product Analysis
  • Support Product team in the development of compelling CVP.
  • Support Product team in Introduction of product enhancements to remain competitive.