Product Analyst

Hello Group Recruitment; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency in South Africa seeks a Product Analyst to analyze data and enhance product performance. The ideal candidate will monitor system metrics, diagnose performance issues, and train users to optimize applications. A diploma in IT or Business Engineering, along with experience in support roles, is required. This role offers a collaborative environment with opportunities for professional growth.

Benefits

Onsite Barista

Exciting Team Events

Teambuilding Activities

A Culture That Feels Like Family

A Top-Notch Office Space

Qualifications

• 1-2 years as First Line Query Support.
• Experience in supporting software.
• Experience in banking or remittance.

Responsibilities

• Continuously monitor and analyze system performance metrics.
• Investigate and diagnose system issues related to performance.
• Collaborate with development team for performance testing.
• Assist users in optimizing applications and systems.
• Generate reports on system performance and improvements.
• Work closely with development on performance-related challenges.
• Promote best practices for system usage and optimization.
• Create and maintain performance-related documentation.
• Conduct training sessions for users.
• Respond immediately to critical performance issues.

Skills

Data analysis

Market research

Customer feedback collection

Trend identification

Proficiency in JIRA

Proficiency in Visio

Proficiency in Confluence

Education

Diploma / Degree in Information Technology / Business Engineering

Job description

Job Advert Summary

A product analyst is a professional who uses data analysis and insights to assess and improve the performance of a product or service. Product analysts track market data, collect customer feedback, identify trends, and draw inferences about users' needs and behaviors.

About us

Hello Group is a South African company with a bold mission : to create game‑changing integrated consumer and business services for migrant and marginalized communities.

What Hello Group Offers

• Onsite Barista – Because life's too short for bad coffee
• Exciting Team Events – Work hard, play harder
• Teambuilding Activities – Get to know your teammates beyond the screen
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things
• A Top‑Notch Office Space – Where inspiration meets innovation

Minimum Requirements / Qualifications and Experience

• Diploma / Degree in Information Technology / Business Engineering
• 1‑2 Years as First Line Query Support
• Experience in Supporting Software
• Experience in Banking or Remittance
• Proficiency in JIRA, Visio, Confluence

Duties and Responsibilities

• Performance Monitoring: Continuously monitor and analyze system performance metrics to identify bottlenecks, inefficiencies, and potential areas for improvement.
• Issue Resolution: Investigate and diagnose system and performance‑related issues reported by business users or the development team and work on implementing solutions to enhance system performance.
• Performance Testing: Collaborate with the development team to conduct performance testing and benchmarking to proactively identify and address performance issues before they impact users.
• User Support: Assist business users in understanding and optimizing their use of applications and systems to improve performance.
• Performance Reporting: Generate reports on system performance, bottlenecks, and improvements to share with stakeholders, helping them make informed decisions.
• Collaboration: Work closely with the development team to provide insights into system and performance‑related challenges and collaborate on solutions.
• Best Practices: Promote best practices for system usage, configuration, and optimization among business users.
• Documentation: Create and maintain documentation related to system performance, troubleshooting procedures, and optimization guidelines.
• Training: Conduct training sessions for business users and provide guidance on improving system performance.
• Emergency Response: Be available for immediate response to critical performance issues and provide guidance on mitigating their impact.