Product Administrator

Axiz; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading computer hardware and software distributor in South Africa seeks a Sales Representative to promote products to customers via telephone and email. The ideal candidate should have at least 2 years of sales experience, a Matric pass, and intermediate Excel skills. This role includes managing customer engagement, driving sales targets, and providing after-sales support. Join a dynamic team and contribute to our commitment to exceptional service.

Qualifications

• Minimum 2 years sales experience is essential.
• Matric pass with exemption preferred.
• Intermediate knowledge of MS Office Suite, especially Excel.

Responsibilities

• Promote sales of hardware and software to customers via telephone and email.
• Manage customer engagement to maximize sales.
• Drive deal registrations and motivate for vendor discounts.
• Provide after-sales support and manage product delivery.

Skills

Sales experience

Customer engagement

Negotiation skills

Excel (Intermediate)

Education

Matric pass

Relevant degree/diploma

Tools

CRM systems

ERP systems

Job description

Introduction

Promote and support the sale of computer hardware and software, services and cloud; effectively and efficiently service resellers belonging to a specific account manager(s) or the general sales team or a BU. Our commitment to our stakeholders is to be the best and most successful distributor in our region.

We strive towards this goal by being the most valued channel for our partners and by contributing to the growth and profitability of our shareholders, staff, vendors, channel partners and their customers. Axiz is an equal opportunity employer, and this position will be filled in accordance with our current Employment Equity practices.

Duties & Responsibilities

• Promote the sale of computer hardware and software, services and cloud effectively and efficiently to customers via telephone and email.
• Professionally and efficiently manage customer telephonic and email engagement, with a view to maximizing sales and increasing partner delight.
• Drive sales to meet individual and team targets monthly, quarterly and annual gross profit target.
• Quote and provide accurate pricing and product information to customers within SLA timeframes.
• Drive deal registrations and motivate for discounts from vendor to quote.
• Empower partners to register deals.
• Support customers and team members as and when required, with their associated database of clients (telephonic, order placing, quoting, delivery, POD's, queries, payments, information etc.).
• Work closely with product sales specialists, technical sales specialists, operations and debtors (resolve queries, encourage early payments) and logistics (ensure fastest possible order processing) to resolve matters and communicate on prospective deals.
• Adhere to professional telephone and email etiquette guidelines.
• Attend training weekly to continuously improve product knowledge, as well as attend vendor and customer events on an ongoing basis.
• Backorder follow-up and executing of queries including offering alternatives (cross and upselling).
• Update CRM / Tools to ensure customer detail accuracy and allow for proactive marketing.
• Skillful price negotiation using system tools available (ERP and vendor system).
• Manage the sourcing and delivery of products to the customer, and provide after sales support.
• Generate interest in products, keeping customers informed of new programs, enrollments, product development, tools, platforms and IT innovation opportunities.
• Work in a team environment and be able to use own initiative.
• Report on lost deals with reasons and pending deals (pipeline).

Desired Experience & Qualification

• Matric pass with exemption (preferred)
• Minimum 2 years sales experience (essential)
• Relevant degree/diploma (optional)
• MS Office Suite (Intermediate – essential, especially Excel)
• Knowledge of CRM, ERP and vendor systems (preferred)