Process Intelligence Specialist

mutherboard.com; Wes-Kaap; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A tech operations firm is seeking a proactive individual to support the founders in a dynamic role. This involves managing inboxes, updating CRM data, and developing workflows using monday.com and Make.com. The role is fully remote and focuses on autonomy and effectiveness, with ample learning opportunities. Ideal candidates should be tech-savvy and organized, ready to take ownership of their work.

Benefits

Flexible working hours

Benny Bucks rewards system

Opportunity for professional growth

Qualifications

• Exceptionally proactive, you act before being told.
• Tech savvy and confident learning new platforms fast.
• Organised, detail focused, and calm under pressure.

Responsibilities

• Managing inboxes, diaries, and admin for both founders.
• Keeping CRM data up to date and accurate.
• Building and testing monday.com workflows and demos.
• Designing and implementing automations in Make.com.
• Experimenting with AI tools to work smarter.

Skills

Proactiveness

Technical Savvy

Organizational Skills

Problem Solving

Resourcefulness

Tools

monday.com

Make.com

AI Tools

Job description

Your role: The right hand to both founders. Part executive assistant, part automation builder

If you’re the kind of person who loves taking ownership, figuring things out with little direction, and using tech to make work smarter, this role is for you.

You’ll be the go-to support for both founders, managing the details that keep the business running smoothly, while also configuring workflows, building automations, and spotting new opportunities to optimise how we work.

What the day could look like

You start the day by scanning our inboxes, clearing small tasks, flagging priorities, and rearranging the diary so the day runs like clockwork. You jump into the CRM to log new opportunities, tidy data, and update follow-ups, no reminder needed.

Afterwards, a Director asks you to help test a new integration between monday.com and Make.com. You dive in, figure it out, build a simple workflow, and document how it could be scaled. Later, I send you a few bullet points for a client demo and you turn it into a clean, functional monday.com board that looks ready to present.

You notice a few repetitive admin tasks slowing us down, so you sketch out an automation, connect it through Make.com, and test it. Maybe you even bring in an AI model to save a few clicks or streamline a message.

By the end of the day, you’ve kept us organised, made something more efficient, and pushed a few ideas forward, without being asked.

Who you are

• Exceptionally proactive, you act before being told and love solving problems independently
• Tech savvy and confident learning new platforms fast (monday.com, Make.com, AI tools)
• Organised, detail focused, and calm under pressure
• Comfortable juggling admin and technical work
• Curious and resourceful, you can take a few lines of direction and run with it
• Naturally drawn to finding better ways of working

What you’ll own

• Managing inboxes, diaries, and admin for both founders
• Keeping CRM data up to date and accurate
• Building and testing monday.com workflows and demos
• Designing and implementing automations in Make.com
• Experimenting with AI tools to work smarter
• Spotting inefficiencies and proactively solving them
• Testing new tools and summarising insights for decision making

Why this role is irresistible

• Work directly with both founders and get exposure to every part of the business
• Split your time between high-level operations and technical problem solving
• Huge learning curve and opportunity to grow into operations, tech, or strategy
• Fully remote, flexible, and focused on output not hours
• You’ll make a visible impact every single day

Why Mutherboard?

We’re monday.com experts helping growing businesses become wildly efficient. You’ll join a smart, supportive team that builds real systems for real people. We work remotely, trust our team to own their time, and make space for creativity, impact, and the occasional GIF war. You’ll even earn Benny Bucks – our internal reward currency – just for being awesome.