Process Engineer (Banking / Insurance)

Monocle Solutions Group; Johannesburg; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A consulting firm specializing in banking and insurance is seeking experienced Process Engineers. The role involves optimizing end-to-end processes, analyzing workflows, and collaborating with stakeholders across various functions. Candidates should have 3+ years in process engineering and a Bachelor's degree in a related field. Strong knowledge of banking regulations and process modeling tools is essential. This position offers an opportunity to significantly impact financial services operations.

Qualifications

• 3+ years experience in process engineering, business analysis, or operational improvement.
• Strong understanding of banking or insurance processes.
• Proven track record of delivering end-to-end process improvement projects.

Responsibilities

• Analyze, design, optimize, and document business processes.
• Map and analyze current-state processes and workflows.
• Collaborate with stakeholders across business, operations, and IT.

Skills

Process engineering

Business analysis

Operational improvement

Stakeholder collaboration

Process modeling tools (Visio, ARIS, etc.)

Education

Bachelor's degree in Business, Finance, Engineering or related field

Postgraduate degree (advantageous)

Tools

Visio

ARIS

Bizagi

Signavio

Lucidchart

Job description

About the Role

Monocle is an independent consulting firm specializing in banking and insurance. We seek experienced Process Engineers to drive end‑to‑end process optimization across banks and financial institutions.

Key Responsibilities

• Analyze, design, optimize, and document end‑to‑end business processes across banks and financial institutions.
• Map and analyze current‑state processes, workflows, and systems across business units to identify inefficiencies, bottlenecks, and control gaps.
• Develop detailed process maps, SOPs, RACI charts, and related documentation.
• Align processes with data governance, risk, and control frameworks (RCSA, risk / control matrices).
• Collaborate with stakeholders across business, operations, IT, and risk.
• Facilitate workshops, interviews, and requirements gathering sessions with SMEs.
• Define and track KPIs to measure process performance and effectiveness.
• Leverage leading process modeling and mining tools (Visio, Bizagi, Signavio, ARIS, Lucidchart, Celonis).

Qualifications & Experience

• Bachelors degree in Business, Finance, Engineering, or related field (postgraduate advantageous).
• 3+ years experience in process engineering, business analysis, or operational improvement within financial services.
• Strong understanding of banking or insurance processes, products, and regulatory environment.
• Proven track record of delivering end‑to‑end process improvement projects.
• Hands‑on experience with process modelling tools (Visio, ARIS, Bizagi, Signavio, Lucidchart).
• Familiarity with automation and digital transformation initiatives (RPA, workflow tools).
• Exposure to data management, process governance, and risk frameworks (beneficial but not required).
• Advantageous: BPM certifications (e.g., ABPMP CBPP, OCEB 2).
• Financial risk / regulatory certifications (FRM, CFA, PRM).

Ideal Monocle Consultant

• Has an enquiring mind and is eager to learn and improve professional skillset.
• Can work in a dynamic environment; flexible and adaptable.
• Enthusiastic, high performer, excellent communicator.
• Works well under pressure to meet client objectives.
• Sociable and enjoys interacting at work and social events.
• Works well independently and in a team.

Recruitment Process

During the interview process, candidates will meet with Monocle representatives including People & Culture, company executives, and will demonstrate cognitive abilities through assessments. Interviews will assess fit and career aspirations.