Process Engineer

Concord Efs; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A digital services company is looking for five process engineers for a 6-month contract in Johannesburg. Candidates should have 5-7 years of experience in IT operations and be skilled in documenting and optimizing complex processes. Responsibilities include maintaining a crisis management log and ensuring all processes are documented accurately. This role requires collaboration across departments and advanced analytical skills.

Qualifications

• 5–7 years of experience in IT operations, process governance, or service management.
• Proven experience in documenting and optimizing complex, cross-functional processes.
• Experience with incident, problem, and change management.

Responsibilities

• Document existing and new processes for clarity and consistency.
• Maintain a crisis management and incident log.
• Collaborate to document all end-to-end processes.
• Ensure processes are centralized for easy access.

Skills

Process documentation

Crisis management

Cross-functional collaboration

Analytical skills

Reporting skills

Education

Bachelor's degree in IT or related field

Tools

Process-mapping tools

Job description

Overview

Khonology is a digital services company focused on software development, Application Support, data analytics, and engineering.

We are looking to onboard five process engineers on a 6 month contract to work within a highly complex service environment, with ageing technology and highly interconnected and interdependent systems.

Responsibilities

• Document existing and new processes, ensuring transparency, consistency, and traceability across the technology stack.
• Capture and maintain a comprehensive crisis management and incident log, including root cause analysis and remediation workflows, to reduce repeat occurrences and improve response agility.
• Collaborate across the department to accurately document all end-to-end existing and new processes.
• Ensure processes are documented and housed in a central repository.
• Include root cause analysis and remediation workflows to reduce repeat occurrences and improve response agility.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Process Management, or related field (Beneficial).
• 5–7 years of experience in IT operations, process governance, or service management.
• Proven experience in documenting and optimizing complex, cross-functional processes.
• Experience with incident, problem, and change management within enterprise environments.
• Familiarity with process-mapping and documentation tools.
• Advanced analytical and reporting skills, including root cause and trend analysis.
• Excellent written communication and documentation skills.

Job Details

Employment type: Contract
Job function: Information Technology
Industries: IT Services and IT Consulting
Locations: Johannesburg, Gauteng, South Africa; City of Johannesburg, Gauteng, South Africa; Kempton Park, Gauteng, South Africa; Sandton, Gauteng, South Africa; Midrand, Gauteng, South Africa.