Process Architect

Datafin IT Recruitment; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech-driven hospitality group is seeking a Process Architect to streamline operations by designing and optimizing processes. Candidates must have a Bachelor's degree in Computer Science or IT, ITIL Foundation Certification, and ServiceNow CSA credentials. This role emphasizes improving efficiency and operational excellence within a digital environment, focusing on building relationships with stakeholders and implementing best practices in IT service management.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• ITIL 4 Foundation Certified.
• ServiceNow CSA required.
• ServiceNow Certified Implementation Specialist in any 3 of GRC, FSM, CSM, ITSM, ITAM, CSM, ITBM, HRSD.

Responsibilities

• Serve as a subject matter expert on IT Service Management processes.
• Design and document Service Management process designs.
• Validate solution builds and prepare for test phases.
• Train stakeholders on new processes.

Job description

DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.

Duties & Responsibilities

ENVIRONMENT

A leading tech-driven hospitality group is on the hunt for a Process Architect to streamline and elevate their business operations by designing and optimizing processes that boost efficiency enhance effectiveness and improve customer satisfaction. The ideal candidate will hold a Bachelors degree in Computer Science Information Technology or a related field along with ITIL 4 Foundation Certification and ServiceNow CSA credentials. This is a key role for someone passionate about driving operational excellence in a fast-evolving digital environment.

DUTIES

• Serve as a subject matter expert on IT Service Management (GRC FSM CSM ITSM ITAM ITOM etc.) processes and guide clients toward ITIL 4 constructs.
• Articulate and drive a services-based Service Management approach versus a (legacy) process-based Service Management approach.
• Conduct client meetings to gather articulate and document business and functional requirements from stakeholders. Prepare the Functional Requirement Specifications (FRS) or Requirement Traceability Matrices (RTMs).
• Design and document Service Management process designs based on business and functional requirements.
• Communicate functional and process designs to both project and client leadership.
• Work with technical specialists who will configure / customize solutions in alignment with the design.
• Validate solution builds and prepare for test phases by creating test scripts that allow stakeholders to validate the design. Act as the single point of contact for process / functional queries raised during the testing phase.
• Provide input to other teams (data change management teams) in the creation of their deliverables.
• Train stakeholders on new processes and coordinate test efforts to ensure processes are executed per design.
• Assist and support continuous process improvement practices.
• Build excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy and quality of delivery.
• Solve problems quickly and calmly while contributing to deliverables.
• Organize and execute test cycles developing test scripts and automated testing processes using ATF.
• Assist the project team that manages and communicates the business process and business requirements ensuring that the proposed solutions meet customer expectations.
• Document user stories with acute attention to detail review them with stakeholders gain acceptance criteria and manage user stories throughout the development lifecycle with local and remote teams.
• Be a technically savvy architect who can navigate complex environments and form client relationships that allow for engagement as a trusted advisor to solve business problems.
• Possess strong commercial acumen and the ability to create sell and deliver large-scale engagements.

REQUIREMENTS

Education Certifications and Qualifications

MUST HAVE

• Bachelors degree in computer science Information Technology or a related field.
• ITIL 4 Foundation Certified.
• ServiceNow CSA Required.
• ServiceNow Certified Implementation Specialist in GRC FSM CSM ITSM ITAM CSM ITBM HRSD (any 3 certifications required).

NICE TO HAVE

• Any certifications in business process consulting are highly advantageous as are any relevant technical associations / certifications.
• ITIL Master Certification.
• ITIL 4 Strategic Leader (ITIL SL).
• ITIL 4 Strategist Direct Plan and Improve.
• ITIL 4 Leader Digital and IT Strategy.
• ITIL 4 Managing Professional - any 2 Certifications.
• ITIL 4 Specialist : Create Deliver and Support.
• ITIL 4 Specialist : Drive Stakeholder Value.
• ITIL 4 Specialist : High-velocity IT.

Industry and Technical Skills and Experience

MUST HAVE

• Prior experience with ITSM tools such as ServiceNow BMC Remedy and HP Service Manager.
• Previous track record of working with ITSM frameworks such as ITIL COBIT and ISO 20000.
• Demonstrable experience working with leading Service Management tools and industries (Telecom Resources BFSI etc.).
• Strong background in business process consulting and a proven track record of successfully improving client business outcomes.
• Exhibit a combination of management consultancy project delivery and technical skills.
• Demonstrated ability and experience advising and influencing key stakeholders both internal and external providing insights that lead to key decision-making.
• Able to think strategically and laterally be innovative and find creative solutions to client problems.
• Ability to influence and inspire change both across the organization and with external stakeholders.

NICE TO HAVE

• At least 5 years of professional experience working in IT Service Management with tangible expertise in working in a services-based construct (not just a process-based construct).

Knowledge

• In-depth knowledge of business process consulting within the Application / Business Management / IT Service Management space.
• Knowledge of GRC processes.
• Advanced knowledge of Microsoft Office Suite Excel PowerPoint etc.

ATTRIBUTES

• Think of solutions and provide resolution when escalating to project / client leadership for final decisions.
• Ability to collaborate with client executives at the operational level.
• Ability to work under pressure plan personal workload effectively and delegate.
• Can negotiate to achieve a win-win outcome.
• Ability to understand new issues quickly and make wise decisions.
• Ability to interface and maintain effective working relationships across multiple stakeholders.
• Creative and strategic thinker who demonstrates calmness and composure under pressure and uncertainty.
• Ability to inspire confidence and create trust.
• Self-motivated and proactive with excellent time management and prioritization skills.
• Ability to manage anger.
• Ability to adjust to changing situations and new challenges.
• Be meticulous and thorough in work ensuring that no details are overlooked.
• Be emotionally supportive.
• Work effectively with others and contribute to the teams success.

While we would really like to respond to every application should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS

When applying for jobs ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs please note your relocation plans in all applications for jobs and correspondence. Apply here e-mail a Word copy of your CV to and mention the reference number of the job.

Desired Experience & Qualification

Process Architect Salesforce

Key Skills

APIs,Pegasystems,Spring,SOAP,.NET,Hybris,Solution Architecture,Service-Oriented Architecture,Adobe Experience Manager,J2EE,Java,Oracle

Employment Type: Full-Time

Experience: years

Vacancy: 1