Process Analyst

PwC Careers Africa; Gauteng; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A leading consulting firm in South Africa is seeking a Senior Associate Process Analyst to drive operational effectiveness within their Technology & Innovation Centre. The successful candidate will analyze, document, and optimize business processes, collaborating closely with management to identify improvements. Suitable applicants should have a degree in Business Administration, 2-4 years of relevant experience, and proficiency in process modeling tools. This role offers opportunities to implement changes that enhance efficiency and modernize operations.

Qualifications

• 2 - 4 years’ experience in business process analysis.
• Proven ability to document and improve business processes.
• Experience facilitating workshops and engaging stakeholders.

Responsibilities

• Review and analyse business-related processes for inefficiencies.
• Lead workshops to capture process insights and requirements.
• Document requirements and develop structured documentation.

Skills

Business process analysis

Communication skills

Stakeholder engagement

Process modelling

Education

Bachelor’s degree in Business Administration or related field

Tools

Visio

Lucid Chart

Job description

As a Process Analyst at the Senior Associate level within PwC’s South Africa Technology & Innovation Centre (SATIC), you will be a key driver of operational effectiveness and alignment across the organisation. This role requires expert analysis, design, and optimisation of business processes that support SATIC’s transformation agenda.

As a Process Analyst you will be analysing, documenting, designing, and improving SATIC Business processes. You will partner closely with our Senior Manager and business stakeholders to identify process improvement opportunities, define project scopes, document requirements, and ensure smooth implementation of changes. Your work will support the modernisation and efficiency of SATIC operations and change initiatives within the organisation.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Human Resources, Organisational Development, or a related field.
• Proven ability to map “as is” and “to be” business processes
• Minimum 2 - 4 years’ experience in business process analysis, preferably supporting Business or Administrative functions.
• Strong ability to understand and document business processes and translate them into clear, actionable outputs.
• Familiarity with business process modelling tools (e.g., Visio, Lucid Chart) and techniques.
• Solid understanding of operations, policies and process design is desirable but not mandatory.
• Proficient communication skills, with experience facilitating workshops and engaging stakeholders at all levels.

Key Responsibilities

• Business Process Analysis:
• Review, map, and analyse business-related organisational processes to identify inefficiencies and improvement opportunities.
• Use process modelling tools (such as MS Visio or Lucid Chart) and techniques (e.g., flowcharts, swim-lanes) to document “as is” and “to be” process states clearly.
• Lead process workshops and interviews with stakeholders to ensure comprehensive understanding and input.
• Project Support & Scope Definition:
• Collaborate with Business Unit leads to define and document project scopes, objectives, and deliverables across multiple internal SATIC initiatives.
• Assist in breaking down complex change activities into manageable workstreams and process changes.
• Support prioritisation and alignment of projects with business strategy and organisational goals.
• Requirements Gathering & Documentation:
• Capture detailed business requirements, system interactions, and policy needs related to various business processes.
• Develop clear and structured documentation (e.g., business requirement documents, process guidelines, user manuals).
• Ensure traceability between business needs, process changes, and technology or policy implementations.
• Stakeholder Engagement & Communication:
• Act as a liaison between business, IT, line managers, and external vendors to facilitate communication and coordinate activities.
• Present process findings, change impacts, and project progress to diverse audiences at various levels.
• Assist in change management activities by preparing communication collateral and training materials.
• Continuous Improvement:
• Promote a culture of process discipline by recommending best practices and monitoring implementation of changes.
• Analyse post-implementation outcomes to validate effectiveness and identify further enhancements.

Agencies please note: This recruitment assignment is being managed directly by PwC’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Any speculative or unsolicited CVs received will be treated as a direct application. Your respect for this process is appreciated.