Privacy Analyst

Barrett'S Recruitment / Workhouse; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

An international recruitment company is seeking a dedicated specialist in South Africa to manage customer data protection requests. The ideal candidate will have a Bachelor's degree in Law and at least 2 years of experience in Data Privacy, Compliance, or Risk Management. Responsibilities include triaging data requests, responding to customer inquiries, and coordinating with various teams for effective processing. This full-time, permanent role requires in-person work in Cape Town.

Qualifications

• Minimum 2 years' experience in Data Privacy, Compliance or Risk Management.
• Familiarity with global privacy laws (GDPR, POPIA, etc.) is essential.

Responsibilities

• Triage customer data protection rights requests and complaints.
• Respond and support customer data protection queries and complaints.
• Coordinate teams in providing personal data for data subject requests.
• Manage escalations, process improvements, and optimize services.
• Oversee data subject access requests within regulatory timeframes.
• Maintain logs and software supporting requests for data rights.
• Escalate issues or queries to Senior Management.
• Perform administrative tasks including customer deletion requests.
• Support documentation of processes and training materials.

Skills

Data Privacy expertise

Customer service skills

Problem-solving

Education

Bachelor's degree in Law

Tools

Privacy management platforms

Job description

Qualifications

• Bachelor's degree in Law
• Minimum 2 years' experience in Data Privacy, Compliance or Risk Management
• Experience with Privacy management platforms
• Familiarity with global privacy laws (GDPR, POPIA, etc.)

Responsibilities

• Being a specialist in triaging customer data protection data subject rights requests and data protection complaints
• Providing first line response and support for customer data protection queries and complaints
• Co‑ordination of supporting teams in the provision of requested personal data, in support of data subject requests
• Co‑ordination of supporting teams in the management of escalations, process improvements and the optimisation of the service
• Day‑to‑day management and output of the data subject access request process, requests for erasure and all other data subject rights requests within the regulatory timeframe(s)
• Maintaining the appropriate logs and software supporting requests for all data subject requests including the right of deletion and the right of access
• Appropriately escalating any issues or queries via the appropriate channels to Senior Management
• Undertaking general administrative tasks including dealing with customers' requests for deletion
• Supporting the Privacy Operations Team Lead to document processes, procedures, templates, reporting, and training material regarding data subject rights requests
• Supporting the Privacy Specialist Team Lead and the Group Privacy Operations Manager with any projects or initiatives

About the Role

This is an exciting position with an international company.

Job Types: Full-time, Permanent
Work Location: In person