Principal Business Process Analyst

Ntt Data, Inc.; Johannesburg; Hybrid; ZAR 600 000 - 800 000; Full time

Job summary

A global technology firm is seeking a Principal Business Process Analyst in Johannesburg. This role involves analyzing and improving business processes using methodologies like Lean and Six Sigma. Candidates should possess strong analytical and project management skills, with a Bachelor's degree in Business or a related field. The position offers a hybrid working model and the opportunity to drive significant process improvements aligned with company goals.

Qualifications

• Extended analytical skills to dissect complex business processes, identify patterns, and propose improvements.
• Comprehensive knowledge of processes and their up-stream/down-stream impacts.
• Strong problem-solving abilities and a proactive approach to solutions.

Responsibilities

• Perform business process development and improvement initiatives aligned with company goals.
• Analyze existing processes to identify bottlenecks and opportunities for improvement.
• Collaborate with IT teams to implement technology solutions for increasing efficiency.

Skills

Analytical skills

Business process technology knowledge

Project management

Strong communication skills

Problem-solving abilities

Process mapping and documentation

Education

Bachelor's degree in Business or related field

Project Management certification

Six Sigma or Lean certification

Job description

Join us as a Principal Business Process Analyst at NTT DATA and help shape the future of business services.

NTT DATA is a leading global innovator in business and technology services, delivering advanced solutions in consulting, AI, data, and digital infrastructure.

Key Responsibilities

• Performs business process development and improvement initiatives aligned with company goals and industry best practices.
• Develops initiatives to streamline processes and enhance cross‑functional collaboration.
• Contributes to the development and execution of a strategic roadmap for process optimization and transformation.
• Leads efforts to improve operational efficiency, eliminate waste, and enhance service quality using Lean and Six Sigma.
• Analyzes existing processes to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Collaborates with IT teams to implement technology solutions such as automation, AI, and data analytics to increase process efficiency.
• Works closely with cross‑functional teams to understand their unique processes, challenges, and requirements.
• Drives the implementation of process changes, ensuring effective change management to maximize adoption.
• Defines and tracks key performance indicators (KPIs) to measure success of process optimization initiatives.
• Ensures processes align with customer needs and expectations, improving satisfaction and loyalty.
• Provides regular updates to executive and senior leadership on initiatives, outcomes, and future plans.
• Performs any other related tasks as required.

Required Qualifications

• Extended analytical skills to dissect complex business processes, identify patterns, and propose improvements.
• Business process technology product knowledge.
• Comprehensive knowledge of processes and their up‑stream/down‑stream impacts.
• Excellent project management expertise, including planning, execution, and stakeholder management.
• Strong communication skills for interaction with senior leadership and cross‑functional teams.
• Proficiency in process mapping, documentation, and workflow design.
• Knowledge of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.
• Strong problem‑solving abilities and a proactive approach to solutions.
• Bachelor's degree or equivalent in Business or related field.
• Project Management certification preferred.
• Six Sigma or Lean or equivalent certification preferred.

Required Experience

• Extended experience in business process improvement, reengineering, or related roles within the IT services industry.
• Experience constructing a business process methodology toolbox.
• Experience with project management methods such as Scrum or Waterfall.
• Experience combining functional knowledge of workstreams with hands‑on process work.

Workplace Type

Hybrid Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

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Apply today.