Principal Advanced Services Engineer, Css Tech Delivery, Database

Oracle; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A global technology leader is seeking an Advanced Services Engineer in South Africa, Gauteng. You will deliver post-sales support and resolve technical customer inquiries. Ideal candidates should have strong Oracle Database expertise and excellent problem-solving skills. The role offers flexible working and professional development opportunities. Join a diverse and inclusive culture that values innovation and creativity.

Benefits

Flexible working

Learning and development opportunities

Employee Assistance Program

Medical and life insurance benefits

Qualifications

• Expertise in Oracle Database and cloud platforms.
• Strong capability in technical troubleshooting.
• Ability to manage customer relationships effectively.

Responsibilities

• Deliver post-sales support for Oracle products.
• Resolve customer inquiries and technical issues.
• Provide expert advice to clients and internal teams.

Skills

Technical problem-solving

Oracle Database expertise

Communication

Customer relationship management

Tools

Oracle Database Appliance (ODA)

Oracle DBA

OCI

Unix/Linux/Solaris

ZFS Storage

Oracle VM

Job description

Are you a creative engineer who loves a challenge?

Solve the complex puzzles you've been dreaming of as our Advanced Services Engineer.

If you have a passion for innovation in tech, we want you on our team!

Oracle is a technology leader that's changing how the world does business – and our Customer Success Services (CSS) team supports over 6, companies around the world.

We're looking for an experienced and self-motivated engineer to work on customer premises in the Berlin area as our Database Infrastructure Specialist.

Join the team of highly skilled technical experts who build and maintain our clients' technical landscapes through tailored support services.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC4 As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving / avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues.

Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.

Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Technical Expertise Exadata and Oracle Database Appliance (ODA) Oracle DBA and Oracle Secure Backup (OSB) OCI, Unix, Linux, Solaris, and ZFS Storage Real Application Clusters and Grid Infrastructure Enterprise Manager OEM and Grid Control Oracle VM, Directory Server, and ASM Network switches, protocols, and security Load balancer, Java, XML, SQL, shell scripting Benefits Flexible and remote working Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as medical, life insurance, and access to retirement planning An inclusive culture that celebrates what makes you unique At Oracle, we don't just respect differences — we celebrate them.

We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities.

That's why we're committed to creating a workplace where all kinds of people can do their best work.

When everyone's voice is heard and valued, we're inspired to go beyond what's been done before.