Pre-Sales Associate

Sabio Group; Cape Town; On-site; ZAR 350,000 - 550,000; Full time

Job summary

A leading digital transformation company in Cape Town is looking for a passionate Pre-Sales Associate to support the commercial teams with documentation and presentations. This role offers an opportunity for professional growth within a dynamic pre-sales environment. Ideal candidates will have strong communication skills, a solid understanding of business operations, and a Bachelor’s degree in a related field. Join us to help shape the future of customer experience.

Benefits

Remote/Flexible work

Private health

LinkedIn Learning

Qualifications

• Solid understanding of business operations and commercial processes.
• Previous exposure in B2B technology, SaaS, or services businesses is advantageous.
• Experience in Customer Experience, Contact Centre, or Artificial Intelligence is beneficial.

Responsibilities

• Capture customer requirements and translate these into proposal content.
• Develop customer-facing proposal content, pitch decks, and solution overviews.
• Support opportunity qualification processes with background research.

Skills

Written communication skills

Visual storytelling skills

Numerical skills

Detail-oriented

Ability to engage audiences

Education

Bachelor’s degree in Business, Technical, IT, or related field

Tools

Microsoft Office (PowerPoint, Word, Excel)

CRM tools (Salesforce, HubSpot)

Project management tools (Asana, Monday.com)

Job description

Overview

Department: PreSales

Employment Type: Full Time

Location: Cape Town

Reporting To: Head of UK Pre Sales

Sabio Group is dedicated to fostering an environment where employees thrive. Since 1998, we have built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Pre-Sales Associate to join our pre-sales team. The Pre-Sales Associate will support the regional and group commercial teams with document preparation, presentation creation, and solution documentation aligned to client needs. This role sits within the broader Commercial Organisation and provides foundational pre-sales support to enhance bid quality, accuracy, and consistency. It is an ideal opportunity for someone looking to grow into a more customer-facing or technical pre-sales role in the future.

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities

• Capturing / collating / receiving customer requirements and translating these into proposal content and / or Statement of Works (SoWs) including pricing (Software / Professional Services / Managed Services) for simple solutions potentially working on your own but on more complex / larger solutions working in tandem with a lead specialist
• Developing customer-facing proposal content, pitch decks, and solution overviews using standardised templates and input from sales and pre-sales colleagues
• Liaise with internal stakeholders (sales, pre-sales product, finance, and delivery) to ensure documentation accuracy and alignment.
• Liaise with internal and external stakeholders (product / specialists / internal teams / customers / partners) to source requirements and pricing information.
• Support opportunity qualification processes by preparing background research and consolidating deal-specific content.
• Track and report on deal support activity, using internal tools and CRM systems.
• Maintain and update a library of pre-sales assets, including case studies, presentations, and technical documentation.
• To be the de-facto demonstration specialists for the UK region – to be able to demonstrate across Sabio’s vendor and partner ecosystem, build use-case-focused demos, build demo scripts and value points, and act as the demo enabler for the wider pre-sales team.

Skills Knowledge and Expertise

• Solid understanding of business operations and commercial processes.
• Strong written communication (documents) and visual storytelling skills (slides).
• Design abilities to produce solutions designs (technical diagrams)
• Detail-oriented with the ability to consolidate information from multiple sources.
• Comfortable working to tight timelines and coordinating across functions.
• Numerical skills underpinning an ability to work on pricing models.
• Previous exposure with the following areas would be advantageous:
• B2B technology, SaaS, or services businesses is advantageous.
• Customer Experience / Contact Centre / Artificial Intelligence / Data is advantageous
• Using AI tools as part of day-to-day role
• Working in a commercial / pre-sales function
• Ability to engage an audience and illustrate value points through innovative demonstrations
• Technologies: Microsoft Office (PowerPoint, Word, Excel) Microsoft Teams, Microsoft Visio or similar diagram tools, CRM tools (Salesforce, HubSpot or similar), Project management tools (Asana, Monday.com or similar).

Qualifications

Bachelor’s degree in Business, Technical, IT, or related field (or equivalent experience).

Certifications

Any exposure to technical design roles, pre-sales environments or sales enablement is beneficial.

Benefits

This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:
Remote/Flexible work
Private health
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.