Practice Success Leader: Grow Retention & Revenue

Sage; Johannesburg; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A global HR tech innovator based in Johannesburg is seeking a Practice Success Consultant to lead a team of Customer Success Managers. The role involves coaching, managing key performance metrics, and collaborating across teams to enhance customer experience. Ideal candidates have extensive experience in customer success within SaaS environments. Competitive compensation package available, along with a hybrid work model.

Qualifications

• 3+ years of experience managing Customer Success Managers or equivalent teams.
• Experience in SaaS environments.
• Track record of driving customer growth and retention.

Responsibilities

• Lead and mentor a team of Customer Success Managers.
• Ensure customer success excellence through engagement and oversight.
• Own and report on expansion and retention metrics.

Skills

Customer success management

Leadership

Strategic thinking

Collaboration

Problem-solving mindset

Education

Bachelor’s degree or equivalent experience

Job description

A global HR tech innovator based in Johannesburg is seeking a Practice Success Consultant to lead a team of Customer Success Managers. The role involves coaching, managing key performance metrics, and collaborating across teams to enhance customer experience. Ideal candidates have extensive experience in customer success within SaaS environments. Competitive compensation package available, along with a hybrid work model.