Practice Success Consultant

Sage; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global HR tech innovator based in Johannesburg is seeking a Practice Success Consultant to lead a team of Customer Success Managers. The role involves coaching, managing key performance metrics, and collaborating across teams to enhance customer experience. Ideal candidates have extensive experience in customer success within SaaS environments. Competitive compensation package available, along with a hybrid work model.

Qualifications

• 3+ years of experience managing Customer Success Managers or equivalent teams.
• Experience in SaaS environments.
• Track record of driving customer growth and retention.

Responsibilities

• Lead and mentor a team of Customer Success Managers.
• Ensure customer success excellence through engagement and oversight.
• Own and report on expansion and retention metrics.

Skills

Customer success management

Leadership

Strategic thinking

Collaboration

Problem-solving mindset

Education

Bachelor’s degree or equivalent experience

Job description

Practice Success Consultant in Johannesburg

Showing 7 Practice Success Consultant jobs in Johannesburg

Job Description

Location: Hybrid – Johannesburg

Employment Type: Full-Time

Industry: SaaS | Global HR Tech | Client Success

WatersEdge Solutions is partnering with a global HR tech innovator to hire a hands-on, strategic Manager, Customer Success. This is a rare opportunity to lead a high-impact team of Customer Success Managers (CSMs) in Johannesburg—where you’ll shape best practices, coach rising talent, and drive revenue growth through exceptional service delivery.

About the Role

In this leadership role, you’ll lead by example—coaching your team in real-time, joining calls when needed, and helping shift the team from reactive problem-solving to proactive client engagement. You’ll collaborate cross-functionally with Sales, Operations, and Product teams to improve customer experience and retention, while owning key metrics like Net Dollar Retention (NDR).

Key Responsibilities

• Lead, mentor, and manage a team of Customer Success Managers
• Support customer success excellence through direct engagement and strategic oversight
• Guide the team in identifying and acting on expansion opportunities
• Own expansion and retention KPIs (e.g., NDR)
• Identify process improvements to scale smarter and deliver consistently excellent experiences
• Collaborate across departments to resolve client issues and optimise the EOR journey
• Represent the customer voice internally to shape product and service direction

What You’ll Bring

• 3+ years of experience managing CSMs or equivalent client-facing teams
• Experience in SaaS or scale-up environments
• Proven track record of driving customer growth, retention, and strategic account management
• A proactive, problem-solving mindset and coaching leadership style
• Strong collaboration and stakeholder engagement skills
• Ability to thrive in a fast-paced, ever-evolving business setting

Nice to Have

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0

Customer Success Associate - Rosebank

Johannesburg, Gauteng SA Sales Fraternity

Posted 16 days ago

Job Description

About the Company:

Were looking for a Customer Success Associate to be part of our Sales and Success team. We work with home and field service companies designing cutting-edge technology to help them better quote, schedule, manage, invoice, and collect payments from their customers. We are growing fast - but weve just scratched the surface of what we want to accomplish for our customers.

About the Role:

The Customer Success Associate will focus on increasing product adoption and customer retention through effective customer relationships. This position involves high level of customer interaction via calls and online meetings, responding to emails and chats in a timely manner, as well as participating in cross-functional product-related meetings.

The right person for this job enjoys working with customers, has a technical aptitude on business applications, has a strong customer focus, exhibits the right communication skills, and is able to consult with clients on how to use products to improve and grow their business.

Duties & Responsibilities:

• Establish trusted relationships with customers and drive the maximum value through your interactions
• Meet with customers to understand customer needs and objectives; ensure the customer is utilizing and benefiting from the full extent our company
• Run onboarding and training sessions for business owners, administrators, and technicians quickly and effectively to ensure a smooth transition from sales
• Become an expert and work with customers making it quick and easy to get them up and running.
• Use CRM and other internal tools to proactively monitor and identify usage trends
• Engage customers to understand reasons for changes in usage and set mitigation plans to increase usage
• Gather customer insights to share with the Sales, Tech, and Product teams - to make the company better.
• Collaborate with Sales, Tech and Product teams to design, build and deliver new customer experiences, product features and learning solutions.

Requirements:

• A passion for customer success & delivering value to customers
• 1-2 years experience in customer success - or a comparable - role
• Creative, resourceful, detail-oriented, and well-organized.
• Agile, willing to try new things, measure results and iterate on approaches
• Strong project management, cross functional collaboration, and strong communication skills
• Analytical skills and ability to think about data in aggregate
• Solid understanding of what the company does and how it works to solve user problems
• Ability to strategically drive customers toward best practices

Youll report directly to the Head of Sales & Success...

Salary: R18,000.00 - R20,000.00 + Commission & Incentives (Negotiable)

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1

Relationship Management

Sandton, Gauteng R250000 - R450000 Y ICTEngage

Posted today

Job Description

We are seeking a proactive and client-focused Customer Service / Client Relationship Executive to join our team. This role focuses on nurturing client relationships after the initial sale, upselling opportunities, and providing product training with emphasis on Microsoft 365.

Duties & Responsibilities:

• Build and maintain strong, trust-based relationships with clients after products have been sold
• Conduct regular client visits to provide support and ensure continued service excellence
• Act as the main point of contact for all customer queries

Requirements:

• Minimum 2 years in customer service/account management
• Experience in ICT, telecoms, or office automation
• CRM proficiency and knowledge of Microsoft 365

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2

Customer Success Lead

Posted today

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3

Customer Success Specialist Internship

Sandton, Gauteng R194400 - R197124 Y TTI Bursary Management

Posted today

Job Description

Salary: R16 527 per month

Duration: 12 months (start on 1 October 2025) with potential for renewal

Role Description

To serves as the primary point of contact between the company and its clients, ensuring that customers achieve maximum value from products or services.

Qualifications & Skills

• Diploma/ Bachelors degree in Communications/Supply Chain/Computer Science
• 1-3 years experience in the field
• Customer Satisfaction and Customer Service skills
• Analytical Skills
• Customer Support and Communication skills

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4

Customer Success Manager – B2B Marketing

Posted today

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5

Customer Success Manager, Direct South Africa

Randburg, Gauteng R900000 - R1200000 Y Uber

Posted today

Job Description

What You’ll Do

• Own and manage a portfolio of top Platform Partners on Uber Direct
• Assist with expansions, rollouts, and new partner initiatives
• Set and track account KPI targets
• Work cross-functionally with teams to identify growth opportunities
• Engage with portfolio to understand opportunities for product team

What You’ll Need

• 3+ years experience in customer success or account management
• Experience with platform partners
• CRM proficiency and strong communication skills
• BA/BS Degree
• Analytical thinking and stakeholder management

Why join?

Apply today and step into a role where your skills will shape the future of global B2B marketing.

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5