Practice Manager - Walmer

Intercare Group; Gqeberha; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

Intercare Group is seeking an experienced Operations Manager in the Eastern Cape to oversee health-practice operations. You will build relationships with health professionals, ensure service quality, and drive productivity in line with company policies and legislation.

You will lead staffing, budgeting, and change initiatives, ensuring ethical standards and regulatory compliance across branches, while delivering consistent customer satisfaction.

Qualifications

• Minimum requirement: Matric Certificate.
• Bachelor’s degree or similar qualification will be an advantage.
• Healthcare industry experience would be an advantage.
• Basic understanding of labour legislation, financial and change management principles.
• Computer proficiency (MS Office 365).
• A minimum of 3 years experience in a management role.
• Drivers License and own transport.
• Business focused and vision orientated.
• Emotional Intelligence including high level of empathy.
• Inspirational leadership influence and competence.
• Planning, organizing and controlling skills.
• Assertiveness and diplomacy.
• Integrity.

Responsibilities

• Build and manage relationships between Health Professionals and the Company.
• Ensure the implementation of processes conducive to customer satisfaction.
• Identify improvement areas and implement initiatives for customer service.
• Ensure sound operational practices aligned with the operating model.
• Demonstrate management of all activities and services in the branch per legislation and policies.
• Support and drive national operational initiatives and projects for productivity.
• Facilitate revised operational processes using change management principles.
• Initiate and drive practice-specific best operating practice per policies.
• Ensure resources are available for a productive work environment.
• Adhere to monthly and annual deadlines.
• Communicate changes and initiatives to stakeholders.
• Adhere to ethical and clinical standards to meet legislative compliance.
• Manage activities and services in practices per legislation and policies.
• Meet registration requirements for required bodies.
• Participate in yearly internal audits with corrective actions within 3 months.
• Implement local business strategy aligned to national strategy.
• Monitor operating costs and turnover.
• Provide feedback on budget deviations.
• Involve in budgeting and planning by identifying trends.
• Manage operational costs in line with budget.
• Manpower planning for adequate staffing.
• Develop team members for business efficiency and performance management.
• Support Human Capital initiatives including Industrial Relations.
• Adjust fixed and variable staff costs to occupancy levels.

Skills

Emotional intelligence

Inspirational leadership

Planning and organizing

Assertiveness

Diplomacy

Integrity

People management

Diplomacy

Education

Bachelor’s degree or similar qualification

Matric Certificate

Tools

MS Office 365

Job description

• Build and manage relationships between the Health Professionals and the Company.
• Ensure the implementation of processes is conducive to customer satisfaction.
• Identify improvement areas and implement initiatives to ensure continued levels of customer service.
• Ensure sound operational practices aligned with the operating model of the Organisation.
• Demonstrate overall management of all activities and services in the branch in accordance to relevant legislation and the Company’s policies and procedures.
• Actively support and drive the implementation of national operational initiatives and projects to ensure continued and improved productivity.
• Facilitate the implementation of revised operational processes by applying sound change management principles.
• Initiate and drive practice specific best operating practice in line with policies and procedures.
• Ensure that resources are available and operational to provide a productive work environment.
• Ensure all monthly and annual deadlines are adhered to.
• Proactive communication regarding to changes and initiatives to key stakeholders.
• Ensure adherence to ethical and clinical standards to achieve legislative compliance.
• Proof of overall management of all activities and services in the practices in accordance to relevant legislation and the Company’s policies and procedures.
• Ensure legislative requirements are met for registration purposes to all required bodies.
• Active participation in yearly internal audit and corrective actions implemented within 3 months and monitored.
• Implement a local business strategy aligned to the national operational strategy of the company.
• Continuous monitoring and analysing of operational costs and turnover.
• Provide timeous feedback regarding budgetary deviances.
• Participate in business planning and budgeting processes, through the identification of trends and areas of improvement.
• Proof of management of operational costs in line with budget.
• Manpower Planning ensuring adequate and effective staffing levels.
• Development of team members to ensure business efficiency in conjunction with performance management.
• Support and facilitate Human Capital initiatives and processes including Industrial Relations.
• Ensure that fixed and variable staff costs are adjusted to occupancy levels at all times.

ROLE REQUIREMENTS

• Minimum requirement: Matric Certificate
• Bachelors degree or similar qualification will be an advantage
• Healthcare industry experience would be an advantage
• Basic understanding of labour legislation, financial and change management principles
• Computer proficiency (MS Office 365)
• A minimum of 3 years experience in a management role
• Drivers License and own transport
• Business focused and vision orientated
• Emotional Intelligence including high level of empathy
• Inspirational leadership influence and competence
• Planning, organizing and controlling skills
• Assertiveness and diplomacy
• Integrity

If your personal purpose is aligned to our purpose and your values fit in with our value system, we encourage Diversity of Thought, and we welcome people to build and add to our culture.

Our hiring process may include a skills-based assessment to evaluate role-related competencies, as well as a video interview to help us get to know you better.