Porter | The Silo Hotel

The Royal Portfolio; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel brand in Cape Town is seeking a Porter to deliver courteous and efficient service to guests. The ideal candidate has 2-3 years of experience in a 5-star hotel, a valid Driver's License, and excellent organization skills. If you're passionate about hospitality and able to work under pressure, we want to hear from you. This role includes a mix of day and night shifts.

Qualifications

• 2-3 years' experience in a 5* hotel environment.
• Valid Driver's License.
• Very strong verbal communication, reading and writing skills in English are essential.

Responsibilities

• Provide efficient service at the hotel Lobby and entrances.
• Deliver items to guests' rooms when requested.
• Assist guests with queries.

Skills

Strong organization skills

Ability to multitask

Strong verbal communication skills

Ability to work under pressure

Job description

The Porter at The Silo Hotel needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their requests, luggage and vehicles will be taken care of at all times. They need to have knowledge of the Royal Portfolio properties and standards and need to ensure that they adhere to the Royal Portfolio’s Purpose “To give guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

• To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of The Silo
• Provide guests with directions to nearby restaurants and attractions
• To be present at the Lobby and P3 Vault entrances; ready to assist guests and colleagues when requested
• Stay current and up to date with all hotel services as well as daily VIP requests and special events
• Welcoming all Guest upon arrival from Ground level and seeing guests to their vehicles upon departure
• Ensure the collection and delivery of guest luggage and equipment occurs in an efficient and timely manner
• Delivers items to guests’ rooms when requested
• To provide an efficient luggage storage, delivery and collection service
• Dealing with Guest queries and arranging assistance when necessary
• Must be able to build relationships and interact with all Guests
• Stay up to date with knowledge of Cape Town and surrounding areas
• Ability to work accurately under pressure
• Responsible for the tidiness of the porters’ storeroom
• Perform any other ad hoc works as and when assigned by the management.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• 2-3 years’ experience in a 5* hotel environment
• Driver’s License
• Strong organization skills and ability to multitask
• Ability to stay calm under pressure
• A willingness and passion to serve
• Presentable and well groomed
• Very strong verbal communication, reading and writing skills in English are essential; additional languages are a plus.
• Ability to work long hours, day and night shifts, including weekends and holidays
• Excellent knowledge of The Silo Hotel, the V&A Waterfront, Cape Town and surrounding areas

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.