Porter

MORE - Luxury Hotels & Lodges in Southern Africa; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel group in South Africa is seeking a dedicated Porter to provide excellent guest service through luggage handling and safety protocols. The ideal candidate will have a strong background in customer service specifically in luxury settings, possess first aid qualifications, and exhibit excellent communication skills. Responsibilities include reporting maintenance issues, liaising with security, and assisting guests as needed. A proactive and attentive approach is essential for success in this role.

Qualifications

• Sound knowledge of property and company procedures, focusing on safety and hygiene.
• Experience providing customer service in a luxury environment.
• In-depth knowledge of cleaning products and in-room equipment.

Responsibilities

• Provide luggage services and report maintenance issues immediately.
• Maintain communication with team and assist with wake up calls.
• Ensure the safety and security of guest belongings.

Skills

Customer service in a luxury environment

Team player with positive attitude

Excellent communication skills

Attention to detail

Education

First Aid Level 1

Basic Fire Fighting qualification

Job description

Overview

The Porter is to provide porterage services, following the property and company procedures for guest service and maximum safety and security, communicating any hazards to Management immediately.

Key Focus Areas

• Provide luggage services as directed and required.
• Report any maintenance issues immediately.
• Maintain contact with the other Porter and/or Security team members at all times and as required.
• Assist with monitoring telephone calls to the property’s switchboard if required.
• Perform wake up calls and luggage services as required.
• Maintain all issued equipment as directed and report any faults and defects to Management immediately.
• Assist with Night Porter duties as trained and required.

Requirements - Qualifications and Skills

• Sound knowledge of the applicable / relevant property and company procedures for the department, with specific focus on Fire, Hygiene, Health & Safety.
• First Aid Level 1 and Basic Fire Fighting qualification.
• Experience with the highest level of customer service in a luxury environment.
• In depth knowledge of all cleaning products used.
• Knowledge on the operation of in-room equipment and appliances.
• Knowledge of all MORE properties and all activities offered.
• Knowledge of all departments/operations of your property.

Maximizing Your Impact as a Member of the MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

Our Values

We create opportunities and experiences for people to enrich their lives. Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

• Be AWARE (the “thoughtful” value)
• Eyes and ears open
• Arrive ready
• Be human
• Respond GENEROUSLY (the “more” value) Always respond
• Give more, do more
• Have a mindset of abundance
• Strength in DIVERSITY (the “family” value) Act in harmony
• Work together
• Act inclusively
• Make it BETTER (the “continuous improvement” value) Positively influence
• Keep learning
• Own it