Policy Integrity & Claims Analysis Advisor

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance firm in South Africa is looking for a Policy Review Adviser to manage referrals regarding misrepresentation and non-disclosure. The role involves investigating claims, managing policyholder communications, and ensuring compliance with company regulations. Ideal candidates have solid insurance experience and excellent customer service skills. Proficiency in Microsoft Office is essential. Join a dynamic team focused on delivering exceptional service and maintaining integrity in the insurance process.

Qualifications

• Solid insurance experience, particularly vehicle claims.
• High level customer service skills required.
• Experience handling complaints and resolving issues.

Responsibilities

• Investigate potential misrepresentation and non-disclosure cases.
• Manage policyholders' inquiries via phone and email.
• Ensure compliance with company policies and regulations.

Skills

Communication skills

Time management

Problem solving

Data analysis

Technical skills

Microsoft Office proficiency

Education

Matric/NQF 4 qualification

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

A leading insurance firm in South Africa is looking for a Policy Review Adviser to manage referrals regarding misrepresentation and non-disclosure. The role involves investigating claims, managing policyholder communications, and ensuring compliance with company regulations. Ideal candidates have solid insurance experience and excellent customer service skills. Proficiency in Microsoft Office is essential. Join a dynamic team focused on delivering exceptional service and maintaining integrity in the insurance process.