Policy Administration Manager

Zanati Group; Gauteng; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading financial services provider in South Africa is looking for a Policy Administration Manager to oversee all aspects of funeral policies administration. The ideal candidate will have a BCom degree, extensive experience in the financial services sector, and strong client relationship management skills. You will ensure compliance with regulations, manage claims efficiently, and maintain high standards of administrative processes. Join a dynamic team focused on service excellence.

Qualifications

• Minimum of 5 years' experience in a similar role in the Financial Services sector.
• Experience in managing Funeral Claims is an absolute advantage.
• Regulatory Exam: Representatives (RE-5) is required.

Responsibilities

• Oversee the policy administration process for funeral policies.
• Build and maintain relationships with internal and external stakeholders.
• Ensure accurate calculation of binder admin fees and commissions.
• Process Funeral claims within turnaround times.
• Ensure compliance with applicable regulations and internal policies.

Skills

Client Relationship Management

Strong communication skills

Customer-centric approach

Attention to detail

Analytical skills

Education

BCom degree or equivalent qualification

Tools

Adobe

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

PURPOSE OF THE JOBReporting to the CEO, the Policy Administration Manager (Funeral Policies Administration) will be responsible for the smooth and effective execution of the policy administration process by checking, validating, and capturing all policies received timeously and accurately and ensuring that all processes, procedures, and standards are met and maintained.

KEY DUTIES

• To utilise role skills and competencies to effectively deliver on the processing requirements within our binder agreements to meet SLA deliverables.
• To utilise your skill and knowledge of Binder arrangements to enhance our service offerings.
• Building and maintaining relationships with internal and external stakeholders (Brokers, Collections departments, Key Accounts Executives, etc.)
• Process monthly reconciliation premiums collection bordereaux
• Manage the compilation of monthly premium bordereaux and recon statements.
• Ensure monthly bordereaux and recons are submitted to Underwriters by due dates.
• Ensure accurate calculation of binder admin fees and commissions.
• Initiate new business onboarding and acceptance within SLA.
• Obtain insurers policy numbers and send welcome pack to customers within SLA.
• Ensuring that all terminations and lapses are processed within SLA.
• Provide PPR communication confirmation to Underwriters when required.
• Analyse Underwriters Compliance reports and provide findings and ensure corrective action is taken where required for % compliance.
• Attend all Underwriters / Insurers training sessions for certification and active process implementation.
• Assist in providing auditors with information required.
• Make suggestions for process and system enhancements to ensure efficient and accurate processing.
• Actively participate in strategic projects for service efficiency and Binder expansion.
• Provide support to the Team through assisting and collaboration.
• Take initiative to cross train and expand knowledge and become a fully proficient Binder Administrator, performing all Binder functions.
• Process Funeral claims within turnaround times.
• Obtain FICA documents and ensure all clients are assessed and approved by the Underwriter.
• Ensure all PPR requirements are met through the various functions.
• Contribution to the team, positive, sharing knowledge and adding value.
• Active participation and contribution to the meetings, sharing your knowledge with others.
• Taking ownership for personal career development and other learning needs.
• Build relationship with colleagues', Management and our Underwriting Partners.
• Ensure that all new business applications are processed accurately and timeously on the system.
• To process policyholder's policy details correctly on the applicable system to ensure that all details are timely and accurately reflected.
• Issuing of policy details per the chosen form of communication by client
• Update and maintain policy records on administration system.
• Sending out annual review letters
• Ensuring that all new applications reviewed and approved that is received.
• Ensure that quality checks are put in place to validate the data on the applications.
• Review commission payments and ensure accuracy and that they are paid timeously.
• Self -Management and living the 'Sena Values'
• Responsible for department's compliance, including compliance with companiesIntermediary and Binder agreements.
• Writing systems business requirements specifications and systems testing.

EXPIRIENCE REQUIREMENTS

• BCom degree or equivalent qualification
• Minimum of 5 Years' experience in a similar role in the Financial Services sector – Experience in managing Funeral Claims is an absolute advantage.
• Minimum of 5 years in Client Relationship Management
• Regulatory Exam : Representatives (RE-5)
• Proficient in Adobe, Word, Excel, Outlook, and PowerPoint.
• Strong communication skills and Customer-centric