POLICE COMM DISPATCHER

State of Arizona; Phoenix; On-site; ZAR 903 000 - 1 191 000; Full time

Job summary

A state government agency is seeking a Police Communications Dispatcher in Phoenix to manage emergency calls and coordinate critical information. Successful applicants will need to have a high school diploma, typing skills, and complete specific certifications. The role demands shift work in a fast-paced environment with comprehensive benefits including vacation pay, retirement plans, and healthcare.

Benefits

Accrued vacation pay

10 paid holidays per year

Deferred compensation plan

Top-ranked retirement plans

Affordable medical, dental, vision insurance

Paid Parental Leave

Qualifications

• Must type a minimum of 40 words per minute.
• Requires one year of clerical or customer service experience.
• Must obtain ACJIS Terminal Operator Certification within six months.

Responsibilities

• Operate a multi-channel radio console and a multi-line telephone.
• Receive, coordinate, and disseminate critical information.
• Maintain radio contact with mobile units.

Skills

Typing

Customer service

Public contact

Education

High school diploma or G.E.D.

Job description

Police Communications Dispatcher

Salary: $52,839.04 - $69,614.13

To apply, you must go to the DPS website. Click here and follow the instructions to submit your online application.

Job Summary

This recruitment will be used to establish an 18-month eligibility list to fill current and future vacancies in Phoenix. Under direct supervision during the training period, and under limited supervision thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support.

This position works in the Communications Center which is responsible for answering 9-1-1 calls in a 24/7 operation.

Minimum Qualifications

Requires a high school diploma or G.E.D. and one (1) year of clerical, customer service or public contact experience.

Additional Requirements

Must obtain ACJIS Terminal Operator Certification within six months of hire and maintain certification throughout the course of this assignment with the Department.

Must be able to type a minimum of 40 words per minute or equivalent keystrokes in CAD and/or other computer programs for accurate and timely information entry within six months of hire.

Holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.

Limited travel is necessary.

Working Conditions / Physical Requirements

24 hour/7 day emergency dispatcher center operation setting. Work is performed in a confined area with limited mobility. May be required to sit for extended periods of time with limited or no breaks.

Must successfully complete the examination process.

Pre-Employment Requirements

Applicants must complete an examination process. A polygraph and background investigation are required for successful applicants. DPS supports a drug-free work environment through pre-employment drug testing.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Accrued vacation pay and sick days
• 10 paid holidays per year
• Deferred compensation plan
• Top-ranked retirement plans
• Affordable medical, dental, vision, life, and short & long-term disability insurance plans
• Employee Assistance, Peer and Family Support Programs
• Bus Cards (Subsidized partially by the State)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)

For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS Defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Equal Opportunity Statement

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling [phone]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.