Point of Sale Specialist - Springfiled

Adidas; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading sportswear company in Durban is looking for a Point of Sale Specialist to manage transactions efficiently on the POS system. The ideal candidate will have 1-3 years of retail cashier experience and strong customer service skills. Responsibilities include processing payments, issuing receipts, and ensuring customer satisfaction. This full-time role is pivotal to the sales function and offers a dynamic work environment.

Qualifications

• 1-3 years work experience as a retail cashier or similar role in sales.

Responsibilities

• Manage transactions with customers using cash registers.
• Collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Resolve customer complaints and guide them.

Skills

Basic PC knowledge

Strong numeracy skills

Attention to detail

Strong communication skills

Time management skills

Customer satisfaction-oriented

Education

Grade 12 certificate or equivalent

Job description

Point of Sale Specialist – Springfield

Purpose & Overall Relevance for the Organization

To manage all transactions with customers accurately and efficiently, on the POS system.

Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.

Ensure all sale and refund transactions run smoothly and help maximize customer satisfaction.

Essential Duties & Responsibilities

• Manage transactions with customers using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Redeem coupons and vouchers.
• Cross-sell products and introduce new ones.
• Sell add-ons to customers to increase UPT.
• Resolve customer complaints, guide them, and provide relevant information.
• Greet customers when entering or leaving the store.
• Maintain clean and tidy checkout areas.
• Track transactions on balance sheets and report any discrepancies.
• Bag packages.
• Handle merchandise returns and exchanges.
• Drive CRM and NPS as a last point for customer contact in store.
• Sales responsibilities.
• Replenishment of sales floor.
• Housekeeping.

Key Relationships

• Customers
• Peers
• Store manager
• Deputy manager

Knowledge, Skills and Abilities

• Basic PC knowledge.
• Familiarity with electronic equipment, such as cash registers and POS.
• Strong numeracy skills.
• Attention to detail.
• Strong communication and time management skills.
• Customer satisfaction-oriented.

Requisite Education & Experience

1-3 years work experience as a retail cashier or similar role in sales.

Grade 12 certificate or equivalent.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace.

We do not tolerate the harassment or discrimination toward any of our applicants or employees.

We are an equal opportunity employer.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Sales and Business Development

Industries

Manufacturing, Retail, and Sporting Goods Manufacturing