Point of Sale Specialist - Gateway

adidas Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading sportswear company in Durban seeks a Point of Sale Specialist to manage customer transactions accurately and efficiently. You will be responsible for handling payments, resolving customer complaints, and ensuring a high level of customer satisfaction. The ideal candidate has 1-3 years of retail experience and a Grade 12 certificate. This role offers an engaging work environment focused on customer interaction.

Qualifications

• 1-3 years work experience as a Retail Cashier or in a similar role in sales.

Responsibilities

• Manage transactions with customers using cash registers.
• Collect payments whether in cash or credit.
• Resolve customer complaints, guide them, and provide relevant information.

Skills

Basic PC knowledge

Familiarity with electronic equipment

Strong numeracy skills

Attention to detail

Strong communication skills

Customer satisfaction-oriented

Education

Grade 12 certificate or equivalent

Job description

Job title: Point of Sale Specialist - Gateway

Job Location: KwaZulu-Natal, Durban

Deadline: December 04, 2025

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION

• To manage all transactions with customers accurately and efficiently, on the Point of Sale (POS system).
• Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
• Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage transactions with customers using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Redeem coupons and vouchers.
• Cross-sell products and introduce new ones.
• Sell add-ons to customers to increase UPT.
• Resolve customer complaints, guide them, and provide relevant information.
• Greet customers when entering or leaving the store.
• Maintain clean and tidy checkout areas.
• Track transactions on balance sheets and report any discrepancies.
• Bag packages.
• Handle merchandise returns and exchanges.
• Driving CRM and NPS as a last point for customer contact in store.
• Sales responsibilities.
• Replenishment of sales floor.
• Housekeeping.

KEY RELATIONSHIPS

• Customers
• Peers
• Store Manager and Deputy Manager.

KNOWLEDGE, SKILLS AND ABILITIES

• Basic PC knowledge.
• Familiarity with electronic equipment, like cash register and POS.
• Strong numeracy skills.
• Attention to detail.
• Strong communication and time management skills.
• Customer satisfaction-oriented.

REQUISITE EDUCATION AND EXPERIENCE

• 1- 3 years work experience as a Retail Cashier or in a similar role in sales.
• Grade 12 certificate or equivalent.
• Sales / Retail / Business Development jobs