Platform Lead Business Analyst

Mindworx Consulting; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading consulting firm in South Africa is seeking a knowledgeable professional to ensure exceptional customer experiences. The ideal candidate has at least 10 years in investment platforms and possesses skills in problem-solving and team collaboration. Responsibilities include requirements analysis and supporting feature execution. A relevant degree and business analysis certification are required.

Qualifications

• At least 10 years of experience in an Investment Platform business, LISP, or similar.
• Experience delivering exceptional customer service.
• Experience in a fast-paced, proactive, and delivery-focused environment.

Responsibilities

• Work collaboratively within the team to deliver exceptional customer experiences.
• Elicit requirements and analyze impacts on platforms and processes.
• Support and champion the execution of defined features.

Skills

Customer service

Problem-solving

Relationship building

Team collaboration

Investment knowledge

Financial services regulation knowledge

System creation for Financial Advisers

Education

Relevant Commerce degree

Business Analysis certification

Tools

MS Office (Word, Excel, Outlook, Visio)

JIRA

Confluence

Job description

Reference : JNB

LD-1 Objective

• The purpose of the role is to work collaboratively within the team and across other teams in the business to deliver exceptional customer experiences

Duties & Responsibilities

• Work alongside architecture, proposition, Subject matter experts (SMEs), and other delivery partners to rationalize, analyze, and transform strategic visions into functional and non-functional requirements with high-level touch points and possible impacts defined
• Elicit requirements to understand business opportunities and apply critical and systems thinking skills to assess impacts on our platform, process, and business teams
• Analysis of business, system, functional, and non-functional requirements of changes required to existing systems and processes
• Provide SME-level insights into front-end, back-end, and other associated applications
• Apply SME-level insights into the investment processes
• Critically evaluate information gathered from multiple sources, reconcile information conflicts, break down high-level information into its constituent details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true business needs
• Produce high-level scope documents to be consumed by a feature delivery team with the defined business case (opportunity statements, success criteria, and known touchpoints)
• Work closely with internal Group-wide teams and external teams, and vendors to deliver a successful outcome
• Support and champion the execution of defined features, through consultations and requirements signoff ceremonies
• Identify any improvements needed in the business analysis framework and work collaboratively with the BA manager to continually improve the practice
• Coaching and mentoring team members and assisting with the onboarding of new members
• Coordinate and participate in team-building activities to influence positive morale

Knowledge and Experience

• Experience in delivering exceptional customer service
• Experience in solving complex problems for customers
• Experience in building successful relationships and working collaboratively across departmental teams
• Experience working in a fast-paced, proactive, and delivery-focused environment
• A deep understanding of investment and life products (subject matter expert level)
• Implementation experience of large regulatory changes, a distinct advantage
• A deep understanding of Sonata is a distinct advantage
• An understanding of financial services regulation as it relates to investment platform providers
• Understanding or experience creating systems for Financial Advisers
• Experience in working with third-party vendors
• At least 10 years of experience in an Investment Platform business, LISP, or similar
• Computer Literacy (MS Word, MS Excel, MS Outlook, MS Visio), with MS Excel at least at an intermediate level
• JIRA and Confluence experience

Qualifications

• Relevant Commerce degree in Finance, Accounting, Economics, Statistics, Investment Management or Business Management, or related fields
• Business Analysis certification / qualification
• Excellent verbal and written communication skills