Pipeline - Senior Store Manager (Sandown / Bayside Cpt)

Pedros Chicken; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading restaurant chain in Cape Town is seeking a dedicated manager to oversee operations. You will ensure quality standards, manage stock and staff, handle customer complaints, and strive to maximize profitability. Relevant experience in the restaurant industry, including management skills, is essential. The role offers a dynamic environment and the chance to lead a motivated team.

Qualifications

• Minimum 3 years related experience required.
• GAAP experience and knowledge - Advantageous.
• Good verbal communication skills.

Responsibilities

• Overseeing overall operation of the restaurant / take-away.
• Ensuring quality standards of food and operations are maintained.
• Managing stock control, purchasing and orders.
• Handling customer complaints and maintaining service levels.
• Maximising profitability and motivating staff.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service skills

Problem-solving skills

Job description

DUTIES AND RESPONSIBILITIES

Overseeing overall operation of the restaurant / take-away

Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained

Overseeing and managing stock control, purchasing and orders

Dealing with customer complaints and maintaining customer service levels of the restaurant / take-away

Maximising profitability and meeting sales and GP% targets, including motivating staff to do so

Managing staff including discipline and work rosters.

Work within a team and drive the restaurant / take-away forward

Ensuring compliance with health and safety regulations

Ensure daily opening and closing procedures are conducted at the store

Marketing activities – to ensure that promotion and incentive programmes are introduced at the store

Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame

People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store

Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability

Performance evaluation of staff

REQUIREMENTS

Restaurant and Fast-Food Service experience.

Minimum 3 years related experience required

GAAP experience and knowledge - Advantageous

Management skills

Organizational skills

Customer service and good verbal communication skills

Problem-solving skills