Pipeline - Senior Store Manager (Sandown / Bayside Cpt)

Pedros Flame Grilled Chicken; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A prominent restaurant chain is seeking a Senior Store Manager to oversee operations at their Cape Town location. The ideal candidate will have over 3 years of restaurant management experience, strong leadership skills, and a focus on quality and profitability. This role involves managing staff, maintaining compliance with health regulations, and enhancing customer service standards. The position offers growth opportunities in a dynamic environment.

Qualifications

• Minimum 3 years related experience in a restaurant.
• Experience with GAAP is advantageous.
• Ability to manage and develop a team.

Responsibilities

• Overseeing overall operation of the restaurant.
• Ensuring quality standards and stock control.
• Maximising profitability and managing staff.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service and good verbal communication skills

Problem-solving skills

Job description

Overview

Job title: Pipeline - Senior Store Manager (Sandown / Bayside CPT)

Job Location: Western Cape, Cape Town

Deadline: November 07, 2025

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Job Description

DUTIES AND RESPONSIBILITIES :

• Overseeing overall operation of the restaurant / take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant / take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant / take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Qualifications

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills
• Hospitality / Hotel / Restaurant jobs