Physiotherapy Receptionist

Floyd Lebatie Physiotherapy; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading physiotherapy practice in Sandton is seeking a full-time Physiotherapy Receptionist to manage front desk operations and deliver exceptional patient service. The ideal candidate will have at least 3 years of experience in a similar role and strong communication skills. You'll coordinate appointments, handle customer inquiries, and create a welcoming environment for patients. This is a unique opportunity to join a world-class team focused on innovation and patient care.

Qualifications

• Minimum 3 years of experience in a similar role.
• Prior experience in medical, healthcare, or premium service environments is advantageous.

Responsibilities

• Manage phone calls, emails, and walk-ins professionally.
• Oversee front desk operations and clerical duties.
• Deliver exceptional patient service from first contact to follow-up.
• Coordinate appointments, billing, and scheduling.
• Communicate effectively with patients and the clinical team.

Skills

Exceptional communication

Organization

Multitasking

Customer service orientation

Computer literacy (iWork)

Sales and conversion ability

Education

High school diploma or equivalent qualification

Tools

Apple iWork

Scheduling software

Job description

Join Our Team as a Physiotherapy Receptionist at Floyd Lebatie Physiotherapy.

Floyd Lebatie Physiotherapy, located in Sandton, is one of South Africa's leading sports and orthopaedic physiotherapy practices — committed to ensuring every patient moves optimally in sport, work, and life. We focus on engineering movement so our patients can engineer life. We're now searching for a driven, coachable, and professional Receptionist to become the welcoming face of our Sandton practice on a permanent basis.

Role Overview

This is a full‑time, on‑site role at our new Sandton practice, where excellence and innovation meet patient care. You will play a pivotal role in shaping the first impression of the Floyd Lebatie Physiotherapy experience — ensuring every patient feels valued, understood, and supported.

Key Responsibilities

• Manage phone calls, emails, and walk‑ins with professionalism, empathy, and precision.
• Oversee all front desk operations and clerical duties with consistency and attention to detail.
• Deliver exceptional patient service — from first contact to follow‑up.
• Coordinate appointments, billing, and scheduling efficiently.
• Communicate effectively with both patients and the clinical team.
• Utilize Apple iWork and scheduling software seamlessly.

Qualifications & Experience

• Exceptional communication, organization, and multitasking skills.
• Strong phone etiquette and customer service orientation.
• Confident computer literacy (iWork, scheduling software).
• Prior experience in medical, healthcare, or premium service environments (advantageous).
• Proven sales and conversion ability — you know how to turn interest into bookings.
• Minimum 3 years of experience in a similar role.
• High school diploma or equivalent qualification.

Position Details

Location: Sandton
Contract: Permanent
Hours: Monday – Friday (no weekends)
Start Date: January

How to Apply

Applications must be submitted via: Only online applications will be considered.

About Floyd Lebatie Physiotherapy

Engineering Movement. Be part of a world‑class team redefining the standard of patient experience through innovation, empathy, and excellence.