Pharmacy Manager - Clicks Gezina Galleries

Clicks Group; Pretoria; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A leading health and beauty retailer in Pretoria is seeking a Registered Pharmacist to lead the pharmacy team and ensure high standards of pharmaceutical care. The role involves managing operations, financials, and customer service initiatives while supporting the company's commitment to service excellence. Applicants should have at least 2 years of experience and strong leadership skills.

Responsibilities

• Ensure high standards of pharmaceutical care and safe dispensing
• Manage operational activities of the dispensary, including stock and administration
• Ensure operational viability through sound financial management
• Provide leadership and development for pharmacy team
• Schedule staff according to labour policies
• Drive customer service initiatives for improved experience
• Integrate pharmacy services with healthcare aisle
• Support company values for customer-first retailing
• Promote consistency between pharmacy and clinic teams
• Cultivate a high-performing business culture

Skills

SAPC and relevant legal knowledge

Ethical working practice and compliance

Knowledge of stock, cost, risk and compliance management procedures

Knowledge of patient care, professional counselling

Knowledge of customer service excellence

Knowledge of labour legislation and IR practices

Sound understanding and application of financial management principles

Knowledge of competency based interviewing

Sound managerial, tutorship and coaching skills

Results and target driven

Planning and organising skills

Problem‑solving skills

Strong customer orientation

Interpersonal skills

Computer literacy

Strong financial acumen

Education

Registered Pharmacist with SAPC

Minimum 2 years’ experience post community service year

Minimum 1 year People Management experience

Registration with SAPC as the Responsible Pharmacist

Retail Pharmacy experience

Unisolve experience

Job description

Job Purpose:

• To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on‑going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Education and Experience Requirements:

• Essential: Registered Pharmacist with SAPC
• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration with SAPC as the Responsible Pharmacist
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

Job Knowledge and Skills Required:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing
• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem‑solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Essential Competencies

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organising
• Relating and networking
• Following instructions and Procedures
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values