Pharmacy Manager

Clicks Group; Pretoria; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading health and beauty retailer in Pretoria seeks a Registered Pharmacist to manage dispensary operations effectively, lead a dedicated pharmacy team, and drive compliance with SAPC regulations. Ideal candidates will have at least 2 years of post-community service experience and demonstrate strong financial acumen. This role is critical in delivering customer service excellence and achieving sales targets while supporting company values.

Qualifications

• Registered Pharmacist with SAPC required.
• Minimum 2 years experience post community service.
• Leadership experience in managing teams.

Responsibilities

• Manage daily operations of the dispensary.
• Ensure compliance with SAPC regulations.
• Lead the pharmacy team to achieve targets.

Skills

SAPC and relevant legal knowledge

Customer service excellence

Ethical working practice and compliance

Financial management principles

Interpersonal skills

Problem-solving skills

Computer literacy

Education

Registered Pharmacist with SAPC

Minimum 2 years' experience post community service year

Registration with SAPC as the Responsible Pharmacist

Tools

Unisolve

Job description

Job Purpose

To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives

To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards. To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required. To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on‑going development in order to build capacity and capability to meet current and future business needs. To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR. To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets. To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs. To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values. To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams. To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Education and Experience Requirements

• Essential: Registered Pharmacist with SAPC
• Essential: Minimum 2 years' experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration with SAPC as the Responsible Pharmacist
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

Job Knowledge and Skills Required

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing
• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem‑solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Essential Competencies

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organising
• Relating and networking
• Following instructions and Procedures
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values