Listing Status: Online
Apply By: 24 October
Location: Johannesburg
Contract: Permanent
Remuneration: Market Related
EE Position: Yes
Company: Clicks Group
Overview
Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction.
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines.
- Administration of scripts and or any other claiming / capturing related procedure.
- Accurate and complete handling of all profiles worked on.
- Interact with health care professionals where needed.
- Problem solving and follow up of queries.
- Interact with customers via telephone or other means regarding medication and healthcare services.
- Accurate capturing of scripts received at the Central Pharmacy centre.
- Handling of queries regarding prescriptions.
- Patient profile management.
- Assist with chronic authorizations.
- Liaison with all other departments.
- Ad hoc requirements as per operational requirements.
Knowledge
- Product knowledge (including OTC).
- SAPC and relevant legal knowledge.
- Sound knowledge of the chronic authorization process and procedures.
Skills
- Computer literacy (MS Office).
- Customer service oriented, team player.
- Integrity, accuracy and attention to detail.
- Must be bilingual (with English being one of the requirements).
- Must be able to work with patients and be adaptable to assist with various departmental duties.
- Be able to use initiative to provide patient satisfaction.
- Effective time management skills, adaptability, positive attitude.
- Be able to work under pressure.
Competencies
- Adhering to Principles and Values.
- Working with People.
- Delivering Results and Meeting Customer Expectations.
Experience
- Minimum 1 year in the role of Pharmacist Assistant Post Basic.
Minimum Requirements
Minimum 1 year in the role of Pharmacist Assistant Post Basic.
Post Basic Education
Further Education and Training Certificate Pharmacist Assistance (Essential).
Seniority Level
Entry level.
Employment Type
Full-time.
Job Function
Health Care Provider.
Industries
Retail.
Additional Information
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