Pharmacist Assistant Pbq

Dis-Chem Oncology; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A pharmaceutical company in Midrand is looking for a Pharmacist Assistant to assist in drug dispensing and manage customer relationships. Candidates must have a Post-Basic Qualification and SAPC registration, along with solid Excel skills. The role requires working under pressure and dealing with difficult customers. Oncology experience is a plus. This is a fixed term position for 4 months.

Qualifications

• Post-Basic Qualification as a Pharmacist Assistant required.
• Registration with SAPC is necessary.
• Experience in Oncology is beneficial.

Responsibilities

• Assist and advise customers with treatment-related queries.
• Manage customer relationships with practices and medical aids.
• Dispense drugs according to prescriptions and manage paperwork.

Skills

Sound knowledge of Excel

Sound knowledge of Word

Good people skills

Ability to work in a highly stressful environment

Ability to deal with difficult customers

Accuracy

Education

Post-Basic Qualification as Pharmacist Assistant

Registration with SAPC

Tools

Unisolv

Job description

Pharmacist Assistant Post-Basic Qualified - MIDRAND HQ (4 month Fixed Term)

Minimum Requirements

• Post-Basic Qualification as Pharmacist Assistant
• Registration with SAPC
• Sound knowledge of Excel and Word
• Beneficial: Unisolv experience
• Oncology experience
• Ability to work in a highly stressful environment
• Good people skills
• Ability to deal with difficult customers
• Ability to show empathy and always walk the extra mile
• Accuracy

Key Performance Areas

• To assist and advise customers over the phone or via e-mail with all treatment related queries.
• To manage customer relationships with practices, medical aids and patients.
• To dispense drugs according to doctor's prescription, treatment plan and medical scheme authorization presented to you.
• All prescriptions to be captured within 3 working hours from receipt.
• Consistent achievement of daily productivity target (items captured per day).
• Capturing errors to less than 0.1% of total items captured; specifically pack sizes.
• Stock check to be done with every item captured on Unisolv.
• Align with Dis-Chem Generic of Choice.
• Confirm stock availability.
• Process all the paperwork necessary for the correct administration of prescriptions and medical aid claims.
• Submit paper-claim on the day the script is created to ensure timely payment of the paper-claim as within scheme rules.
• If no payment within 45 days, no more scripts to be sent out.
• Submit the paper-claim for payment together with the "Guarantee of payment" received from the medical aid.
• Follow-up on paper-claims not paid within period as confirmed by the scheme.
• Keep customer profiles on computer up to date and maintain customer details.
• Ensure that the customer contact details such as phone numbers and email is captured on Unisolv and confirmed as correct with every delivery.
• Ensure that the customer's street and postal address details are captured on Unisolv.
• Ensure that the customer's ID number is correct and captured on Unisolv.
• Ensure that the delivery address for the patient / practice is maintained correctly on Marconi.
• Errors for parcels dispatched to an incorrect delivery address to be less than 0.01% of total parcels dispatched.
• Take note of messages on the customer profile and act accordingly.
• Charge correct prices for goods dispensed.
• Ensure the correct medical scheme claiming code is used.
• Phone / e-mail medical aids for authorization when necessary.
• Change authorization of treatment plans where stock is unobtainable to assist the patient in a fast, efficient and professional manner.
• Answer the phone and handle enquiries or direct to the correct person.
• Ensure the scripts are actioned as requested on the short pick list by the procurement team.
• All items on short-pick / to-follow to be actioned within 2 hours from receipt of report.
• All items on short-pick / to-follow to be actioned as per SOP for To-follows.
• Sameday errors to be less than 0.01% of all scripts captured and dispatched due to an order not being actioned with the turn-around time.
• No script is to be dispensed if the value of the levies of all scripts captured on a particular day for the same patient exceeds R10.
• Script tracking is to be printed daily, and kept current.
• Reply to Admin Manager within the required timeframe with reason as to why outstanding amounts appear on the script tracking report.
• No script is to be dispensed if the patient has any monies outstanding on either script tracking or debtors.
• Obtain the booking lists for the site and ensure scripts are delivered to the site at least 1 day prior to treatment.
• Ensure that all dosages of IV chemo is delivered to the practice one day prior to treatment.
• Keep practice and pharmacists informed of any out of stock situation.
• Ensure minimal credits are being requested.
• Mixing of pre-meds can be done under the direct supervision of a pharmacist where applicable.
• Compliance with the Dis-Chem Oncology preferred product list.

Please note: Only successful candidates will be contacted. If you have not been contacted within two weeks after closing date, please consider your application as unsuccessful.