Pharma Customer Liaison & Supplier Relations Specialist

Dis-Chem Pharmacies; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading pharmacy group is seeking a Customer Liaison Officer for its Worcester office in South Africa. The role involves acting as a liaison, providing product information, and resolving client and supplier concerns. Candidates should have a Grade 12 certificate, a Post Basic Pharmacist Assistant Qualification, and a minimum of 2-5 years in customer service. Essential skills also include experience with SAP and Unisolve, as well as the ability to manage customer relationships effectively.

Benefits

Market-related salary

Medical aid

Provident fund

Staff account

Qualifications

• Minimum of 2 – 5 years of relevant customer service experience.
• Ability to develop customer satisfaction surveys and implement improvements.
• Strong communication and relationship-building skills.

Responsibilities

• Act as a liaison and resolve client/supplier concerns.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Create orders to meet delivery timelines.

Skills

Prior medical product knowledge

Customer satisfaction analysis

Sound negotiation skills

Attention to detail

Education

Grade 12 / Matric or Senior Certificate

Post Basic Pharmacist Assistant Qualification

Tools

SAP

Unisolve

EWM

Job description

A leading pharmacy group is seeking a Customer Liaison Officer for its Worcester office in South Africa. The role involves acting as a liaison, providing product information, and resolving client and supplier concerns. Candidates should have a Grade 12 certificate, a Post Basic Pharmacist Assistant Qualification, and a minimum of 2-5 years in customer service. Essential skills also include experience with SAP and Unisolve, as well as the ability to manage customer relationships effectively.