PHA Manager

Clicks Group Limited

Cape Town

On-site

ZAR 900,000 - 1,200,000

Full time

14 days+

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Job summary

A leading healthcare academy in Cape Town is seeking a PHA Manager within the Learning & Development Department. The role involves managing the operations of the Pharmacy Healthcare Academy, ensuring compliance with regulatory standards, and overseeing learning programme delivery. Candidates should hold a Bachelor of Pharmacy and have substantial experience in learning and development, along with strong management skills.

Qualifications

8 years’ experience in a learning and development or skills development environment.
5 years’ experience in managing learning delivery or academy operations.
3 years’ experience in stakeholder engagement with regulatory bodies.

Responsibilities

Manage operations and learning delivery of the Pharmacy Healthcare Academy.
Oversee design and delivery of accredited learning programmes.
Maintain compliance with regulatory standards.
Manage learner records, assessments, and certification processes to guarantee accurate maintenance and reporting in accordance with QCTO and SAPC requirements.
Monitor, evaluate, and report on the impact of learning interventions by tracking learner completion and successful placement in the workplace.
Build and manage relationships with external stakeholders including SAPC, QCTO, SETAs, academic institutions, and professional bodies to support collaboration, compliance, and programme relevance.
Manage the Academy’s budget, resources, and annual learning calendar to deliver on objectives.
Develop and implement policies and procedures governing operations, learner conduct, and learning integrity.
Recruit, onboard, and manage facilitators, assessors, and moderators to uphold delivery standards.

Skills

Planning and organising

General management and operational oversight

Learning facilitation and curriculum management

Stakeholder engagement and relationship building

Verbal and written communication

People management and coaching

Project management and coordination

Analytical thinking and problem solving

Quality assurance and compliance monitoring

Education

4-year Bachelor of Pharmacy degree

Registered Assessor

Job description

Job category: Other : Human Resources and Recruitment

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

The Clicks Group is looking to recruit a PHA Manager to work within the Learning & Development Department. The role will be based at the Clicks Head Office in Cape Town and report into the Learning and Development Manager.

JOB PURPOSE:

To manage the operations, direction and quality assurance of the Pharmacy Healthcare Academy, in line with regulatory standards and requirements, to support the development of pharmacy support personnel and build a future-ready and high-performing workforce.

JOB OBJECTIVES:

To manage the operations and learning delivery of the Pharmacy Healthcare Academy in alignment with SA Pharmacy Council and QCTO accreditation requirements.
To oversee the design, delivery, and continuous improvement of accredited and non-accredited learning programmes for healthcare and pharmacy staff, including CPD.
To maintain compliance with regulatory standards and accreditation status through a robust quality assurance framework.
To manage learner records, assessments, and certification processes to guarantee accurate maintenance and reporting in accordance with QCTO and SAPC requirements.
To monitor, evaluate, and report on the impact of learning interventions by tracking learner completion and successful placement in the workplace, to support career development and return on investment.
To build and manage relationships with external stakeholders including SAPC, QCTO, SETAs, academic institutions, and professional bodies to support collaboration, compliance, and programme relevance.
To manage the Pharmacy Academy’s budget, resources, and annual learning calendar to deliver on operational and strategic objectives.
To develop and implement policies and procedures that govern the Academy’s operations, learner conduct, and learning integrity.
To manage the recruitment, onboarding, and performance of facilitators, assessors, and moderators to uphold delivery standards and learner experience.
To promote the Academy’s offerings to attract learners, build brand equity and support transformation goals.
To identify and pursue fundraising opportunities, including grants, sponsorships, and donor partnerships, to support the Academy’s strategic initiatives, learner bursaries, and programme sustainability.

EDUCATION:

4-year Bachelor of Pharmacy degree
Registered Assessor

JOB EXPERIENCE:

8 years’ experience in a learning and development or skills development environment
5 years’ experience in managing learning delivery or academy operations.
3 years’ experience in stakeholder engagement with regulatory bodies such as SAPC, QCTO, and SETAs
Experience in managing facilitators, assessors, moderators and QMS.
Experience in monitoring learner progression, completion, and placement

JOB RELATED SKILLS: