Pet Insurance Claims Consultant

Badger Holdings (Pty) Ltd; Piet Retief; On-site; ZAR 751,000 - 1,039,000; Full time

Job summary

Badger Holdings (Pty) Ltd is seeking a qualified Vet Nurse to join our new pet insurance brand's Australian claims team. You will assess, process and manage pet claims with empathy, accuracy and policy adherence, supporting pet owners during challenging times.

This role requires flexibility to align with Australian business hours, strong communication with veterinarians and policyholders, and a commitment to service excellence as part of a purpose-driven team.

Qualifications

• Must be a qualified veterinary nurse.
• Experience with pet insurance claims preferred.
• Excellent communication and compassionate approach required.

Responsibilities

• Review and process pet insurance claims with empathy and accuracy.
• Assess veterinary documentation to determine eligibility under policy guidelines.
• Make decisions on approvals, partial payments, or rejections.
• Identify and address potential fraud.
• Communicate with policyholders via phone and email and liaise with veterinarians.

Skills

Empathy

Attention to detail

Customer service

Education

Qualified veterinary nurse

Job description

Qualified Vet Nurse Required

Are you a qualified veterinary nurse with a passion for pets and people? Join us as we launch an exciting new pet insurance brand in Australia! We're on the lookout for compassionate, detail-oriented Pet Claims Consultants to help us deliver exceptional service to pet parents across Australia.

About The Role

As a Claims Consultant, you’ll be at the heart of our customer experience—supporting pet owners during some of their most vulnerable moments. You’ll assess claims with empathy and accuracy, ensuring a smooth and transparent process from start to finish. This is more than just a job—it’s a chance to be part of something meaningful, helping pets live healthier, happier lives.

Key Responsibilities

Claims Management

• Review and process pet insurance claims with precision and care.
• Assess veterinary documentation to determine eligibility under policy guidelines.
• Make informed decisions on approvals, partial payments, or rejections.
• Identify and escape potential fraud.
• Negotiate claim costs where appropriate.

Customer & Stakeholder Support

• Communicate empathetically with policyholders via phone and email.
• Provide clear updates and guidance throughout the claims process.
• Liaise with veterinarians and clinics to gather necessary documentation.

Documentation & Compliance

• Maintain accurate records in our claims system.
• Ensure compliance with internal policies, industry regulations, and legal standards.
• Contribute to continuous improvement initiatives in claims handling.

Working Hours

This role supports the Australian market and requires flexibility to work semi-aligned with Australian business hours.

Monday to Friday: 06:00 – 15:00

Why Join Us?

You’ll be part of a purpose-driven team committed to protecting the health and wellbeing of pets across Australia. We offer a supportive, collaborative environment where empathy, integrity, and service excellence are at the core of everything we do.

Ready to Apply?

If you're a qualified vet nurse ready to make a difference in the lives of pets and their people, we’d love to hear from you!