Pet Insurance Claims Consultant

Badger Holdings; George; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A pet insurance company is seeking a qualified Vet Nurse for the role of Pet Insurance Claims Consultant. You will manage claims with empathy and accuracy, supporting pet owners during vulnerable times. The role requires flexible hours aligning with Australian business needs. Join a team dedicated to enhancing the health and wellbeing of pets across Australia.

Qualifications

• Qualified veterinary nurse.
• Passionate about pets and people.
• Ability to assess claims with empathy and accuracy.

Responsibilities

• Review and process pet insurance claims.
• Communicate with policyholders empathetically.
• Ensure compliance with internal policies and legal standards.

Skills

Empathy

Attention to detail

Communication

Education

Qualified Vet Nurse

Job description

Overview

Pet Insurance Claims Consultant | Qualified Vet Nurse Required

Are you a qualified veterinary nurse with a passion for pets and people? Join us as we launch an exciting new pet insurance brand in Australia! We're on the lookout for compassionate, detail-oriented Pet Claims Consultants to help us deliver exceptional service to pet parents across Australia.

About the Role

As a Claims Consultant, you’ll be at the heart of our customer experience—supporting pet owners during some of their most vulnerable moments. You’ll assess claims with empathy and accuracy, ensuring a smooth and transparent process from start to finish. This is more than just a job—it’s a chance to be part of something meaningful, helping pets live healthier, happier lives.

Responsibilities

Claims Management

• Review and process pet insurance claims with precision and care.
• Assess veterinary documentation to determine eligibility under policy guidelines.
• Make informed decisions on approvals, partial payments, or rejections.
• Identify and escalate potential fraud.
• Negotiate claim costs where appropriate.

Customer & Stakeholder Support

• Communicate empathetically with policyholders via phone and email.
• Provide clear updates and guidance throughout the claims process.
• Liaise with veterinarians and clinics to gather necessary documentation.

Documentation & Compliance

• Maintain accurate records in our claims system.
• Ensure compliance with internal policies, industry regulations, and legal standards.
• Contribute to continuous improvement initiatives in claims handling.

Working Hours

This role supports the Australian market and requires flexibility to work semi-aligned with Australian business hours.

Monday to Friday: 06:00 – 15:00

These hours are subject to change based on business needs and daylight savings.

Why Join Us?

You’ll be part of a purpose-driven team committed to protecting the health and wellbeing of pets across Australia. We offer a supportive, collaborative environment where empathy, integrity, and service excellence are at the core of everything we do.

Ready to Apply?

If you\'re a qualified vet nurse ready to make a difference in the lives of pets and their people, we’d love to hear from you!