Pet Insurance Claims Consultant

Badger Holdings; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading pet insurance company is seeking a qualified veterinary nurse to join their team as a Pet Insurance Claims Consultant. In this crucial role, you will help pet owners navigate the claims process with empathy and care while ensuring accuracy and compliance with policies. This position involves reviewing claims, communicating with stakeholders, and maintaining records. The role requires flexibility to work semi-aligned with Australian business hours and offers the chance to make a meaningful impact on pets' lives.

Benefits

Supportive team environment

Purpose-driven work

Qualifications

• Qualified veterinary nurse with experience in claims processing.
• Strong communication skills to interact empathetically with pet owners.
• Detail-oriented to ensure accurate claims management.

Responsibilities

• Review and process pet insurance claims with precision and care.
• Communicate with policyholders to provide guidance throughout the claims process.
• Maintain accurate records and ensure compliance with regulations.

Skills

Empathy

Attention to detail

Communication skills

Education

Qualified veterinary nurse

Job description

Pet Insurance Claims Consultant | Qualified Vet Nurse Required

Are you a qualified veterinary nurse with a passion for pets and people? Join us as we launch an exciting new pet insurance brand in Australia! We're on the lookout for compassionate, detail‑oriented Pet Claims Consultants to help us deliver exceptional service to pet parents across Australia.

About the Role

As a Claims Consultant, you’ll be at the heart of our customer experience—supporting pet owners during some of their most vulnerable moments. You’ll assess claims with empathy and accuracy, ensuring a smooth and transparent process from start to finish. This is more than just a job—it’s a chance to be part of something meaningful, helping pets live healthier, happier lives.

Key Responsibilities

Claims Management

• Review and process pet insurance claims with precision and care.
• Assess veterinary documentation to determine eligibility under policy guidelines.
• Make informed decisions on approvals, partial payments, or rejections.
• Identify and elevate potential fraud.
• Negotiate claim costs where appropriate.

Customer & Stakeholder Support

• Communicate empathetically with policyholders via phone and email.
• Provide clear updates and guidance throughout the claims process.
• Liaise with veterinarians and clinics to gather necessary documentation.

Documentation & Compliance

• Maintain accurate records in our claims system.
• Ensure compliance with internal policies, industry regulations, and legal standards.
• Contribute to continuous improvement initiatives in claims handling.

Working Hours

This role supports the Australian market and requires flexibility to work semi‑aligned with Australian business hours.

Monday to Friday : 06 : 00 – 15 : 00

These hours are subject to change based on business needs and daylight savings.

Why Join Us?

You’ll be part of a purpose‑driven team committed to protecting the health and wellbeing of pets across Australia. We offer a supportive, collaborative environment where empathy, integrity, and service excellence are at the core of everything we do.

Ready to Apply?

If you're a qualified vet nurse ready to make a difference in the lives of pets and their people, we’d love to hear from you!