Pet Insurance Claims Consultant

Badger Holdings (Pty) Ltd; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading pet insurance company is seeking a qualified Vet Nurse as a Pet Insurance Claims Consultant. The role involves reviewing and processing claims, assessing documentation, and communicating with pet owners. Strong communication skills and a veterinary nursing qualification are essential. Join a dedicated team with a mission to protect pets' wellbeing in Australia. Flexible working hours to align with Australian markets.

Qualifications

• Veterinary nursing qualification is mandatory.
• Strong understanding of veterinary terminology required.
• Excellent communication and customer service skills are essential.
• High attention to detail and strong analytical skills are required.

Responsibilities

• Review and process pet insurance claims with precision.
• Assess veterinary documentation to ensure eligibility.
• Make informed decisions on claims approvals and negotiations.
• Communicate empathetically with policyholders.

Skills

Communication skills

Customer service skills

Attention to detail

Analytical thinking

Negotiation skills

Education

Veterinary nursing qualification

Tools

Office and data entry software

Job description

Pet Insurance Claims Consultant – Qualified Vet Nurse Required

Badger Holdings – George, Western Cape, South Africa

Remuneration : market-related | Job level : Mid | Type : Permanent | Reference : #BH-

About the Role

We are launching an exciting new pet insurance brand in Australia and are looking for compassionate, detail-oriented Pet Claims Consultants to deliver exceptional service to pet parents across Australia.

Key Responsibilities

• Review and process pet insurance claims with precision and care.
• Assess veterinary documentation to determine eligibility under policy guidelines.
• Make informed decisions on approvals, partial payments, or rejections.
• Identify and elevate potential fraud.
• Negotiate claim costs where appropriate.
• Communicate empathetically with policyholders via phone and email.
• Provide clear updates and guidance throughout the claims process.
• Liaise with veterinarians and clinics to gather necessary documentation.
• Maintain accurate records in our claims system.
• Ensure compliance with internal policies, industry regulations, and legal standards.
• Contribute to continuous improvement initiatives in claims handling.

Working Hours

This role supports the Australian market and requires flexibility to work semi-aligned with Australian business hours.

Monday to Friday: 06:00 (hours subject to change based on business needs and daylight savings).

Why Join Us?

You’ll be part of a purpose-driven team committed to protecting the health and wellbeing of pets across Australia.

We offer a supportive, collaborative environment where empathy, integrity, and service excellence are at the core of everything we do.

Essential Qualifications

• Veterinary nursing qualification (required)
• Strong understanding of veterinary terminology and procedures
• Excellent communication and customer service skills
• High attention to detail and analytical thinking
• Ability to manage multiple priorities
• Proficiency in office and data entry software

Desirable Experience

• Experience in insurance claims or financial services
• Previous work in pet insurance or veterinary practice
• Strong negotiation and investigative skills
• Ability to build rapport with customers and service providers

Ready to Apply?

If you’re a qualified vet nurse ready to make a difference in the lives of pets and their people, we’d love to hear from you!

Posted on 22 Oct | Closing date 20 Nov