Pet Insurance Claims Consultant

Badger Holdings Inc; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A pet insurance company is seeking a qualified Veterinary Nurse as a Pet Insurance Claims Consultant in Cape Town. This role involves reviewing pet insurance claims and supporting pet owners compassionately. Strong communication skills and attention to detail are essential. Join a passionate team dedicated to enhancing the health and wellbeing of pets. Flexible working hours aligned with Australian markets offered.

Qualifications

• Must be a qualified veterinary nurse.
• Experience in customer service preferred.
• Ability to communicate clearly and compassionately.

Responsibilities

• Review and process pet insurance claims.
• Assess veterinary documentation for eligibility.
• Communicate with policyholders empathetically.

Skills

Compassionate communication

Detail-oriented

Claims processing

Education

Qualified veterinary nurse

Job description

Pet Insurance Claims Consultant | Qualified Vet Nurse Required

Are you a qualified veterinary nurse with a passion for pets and people? Join us as we launch an exciting new pet insurance brand in Australia! We're on the lookout for compassionate, detail-oriented Pet Claims Consultants to help us deliver exceptional service to pet parents across Australia.

About The Role

As a Claims Consultant, you'll be at the heart of our customer experience—supporting pet owners during some of their most vulnerable moments. You'll assess claims with empathy and accuracy, ensuring a smooth and transparent process from start to finish. This is more than just a job—it's a chance to be part of something meaningful, helping pets live healthier, happier lives.

Key Responsibilities

• Review and process pet insurance claims with precision and care.
• Assess veterinary documentation to determine eligibility under policy guidelines.
• Make informed decisions on approvals, partial payments, or rejections.
• Identify and upscale potential fraud.
• Negotiate claim costs where appropriate.
• Communicate empathetically with policyholders via phone and email.
• Provide clear updates and guidance throughout the claims process.
• Liaise with veterinarians and clinics to gather necessary documentation.
• Maintain accurate records in our claims system.
• Ensure compliance with internal policies, industry regulations, and legal standards.
• Contribute to continuous improvement initiatives in claims handling.

Working Hours

This role supports the Australian market and requires flexibility to work semi-aligned with Australian business hours. Monday to Friday: 06:00–18:00 (subject to change based on business needs and daylight savings).

Why Join Us?

You'll be part of a purpose-driven team committed to protecting the health and wellbeing of pets across Australia. We offer a supportive, collaborative environment where empathy, integrity, and service excellence are at the core of everything we do.

Ready to Apply?

If you're a qualified vet nurse ready to make a difference in the lives of pets and their people, we'd love to hear from you!